Inside Sales & Support Representative

Hybrid | Onsite Opportunity - Carmel, IN

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

• We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
• We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
• And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

At autoniq ( an OPENLANE brand), we believe access to information and data should be clear, easy and fast. Our team powers the leading source for vehicle pricing and evaluation information, giving automotive dealers the confidence, they need to make buying decisions for their business-all in one application. We're self-starters who thrive on helping our customers succeed, while pushing the boundaries on how applications can assist users in today's fast-paced used car industry. To put it simply, we're addicted to making others look successful, and we'll do whatever it takes to get us there. The autoniq Inside Sales and Support Representative will perform customer service and corporate level sales support. The autoniq Inside Sales and Support Representative must be a self-starter that strives to meet or exceed sales and production goals while supporting autoniq's profitable growth and revenue objectives. Identify sales opportunities to educate and up-sell customers on autoniq & OPENLANE products and services. Become subject matter expert on all autoniq products and services including, a proficiency with the features and functionality of the autoniq application, autoniq.com and Salesforce.com. Train and educate customers on key products and features to grow autoniq's portfolio.

As an Inside Sales and Support Representative, a typical day might include the following:

• Ensure proper follow-through on all directives from autoniq management.
• Maintain a good rapport and flow of communication with the autoniq department employees.
• Inbound/Outbound activities such as: up-sell customers, lead qualification, utilization campaigns, and lead management.
• Responsible for meeting or exceeding minimum sales requirements as determined by autoniq management.
• Monitor individual production and performance metrics to ensure that goals are met.
• Position requires strong solution selling skills to directly impact the goals for autoniq.
• Increase overall amount of customer subscriptions through outbound and inbound calls to prospects and current autoniq customers.
• Enter inbound and outbound sales activities in Salesforce.com.
• Maintain up-to-date awareness of and comply with autoniq's company policies and procedures.
• Report customer, industry or market trends to autoniq management.
• Work in a team environment developing innovative solutions that drive growth with integrity, improved effectiveness, and integration throughout the organization.
• Assists customers with mobile application and website related issues such as passwords, account permissions, troubleshooting mobile devices, payments and other issues depending on area of assignment.
• Ensure customers receive prompt, efficient and courteous attention.
• Conduct online and in person product demos and training sessions for existing and prospective autoniq customers and clients
• Gather information from various sources to build a "resolution" for customers
• Continuing education on our evolving platform; continuous learning opportunities as we are always creating and enhancing autoniq's features and capabilities
• Serve as subject matter expert for all current and future autoniq, OPENLANE and 3rd party vendor product offerings
• Identifies customer needs, issues, and perceptions
• Other projects and tasks as assigned

You Have:

• Bachelor's degree or equivalent technical support experience preferred
• A minimum of two (2) years customer support or call center experience required
• A minimum of one (1) year insides sales experience required
• General automotive knowledge preferred
• Must have knowledge of technical applications and a good understanding of operating systems, mobile devices (Android and iOS software), and computers
• Ability to work independently, efficiently and meet all internal and external time commitments
• Excellent interpersonal skills with proven ability to influence, defuse, reconcile and remedy customer issues (conflict resolution) to create a win-win solution
• Salesforce experience preferred
• Strong written and verbal communication skills
• Must exhibit strong team player attributes with the ability to multi-task and

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer paid short-term disability, long-term disability, life insurance, and AD&D
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement

Sound like a match? Apply Now - We can't wait to hear from you!