Inside Sales & Technical Support Specialist

Job Title

Inside Sales & Technical Support Specialist

Job Category

Sales

Job Description

BOLZONI AURAMO Inc. is looking for an Inside Sales & Technical Support Specialist who will be responsible for delivering and contributing to a superior customer experience through the accurate and timely development of quotes, entertaining of sales orders, configuring product to meet customer demand, and sales reporting.

Key Accountabilities of The Inside Sales & Technical Support Specialist :

Will be expected to provide support to the customer (Dealers and end-users) in the technical functions of Bolzoni Auramo attachments including: troubleshooting assistance, and application analysis. This role also provides feedback to product engineering in the manner of product improvement recommendations, and prototype testing inspection and analysis.

Key Accountabilities: 

• Provide world class technical coaching and support to dealer and OEM service organizations

• Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt

• Minor technical assistance requests resolved within 4 hours of first contact

• Major technical problems either resolved or converted within 48 hours of first contact

• Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions

• Projects completed within time frame specified to support product design improvement and cost reduction

Minimum Qualifications: 

• Associates or technical trade school education typically received beyond high school

• 5+ years’ experience in industrial equipment repair troubleshooting and customer service

• Knowledge of hydraulic and electric operational systems

• Customer service liaison between customer and all departments

• Sales Order Review

• Quoting

• Order Entry

• Product Configuration

• Sales Reporting

• Discount Analysis

The Inside Sales & Technical Support Specialist will have the following minimum qualifications:

• Bachelor's Degree preferred (in Engineering related field)

-or-

• Bachelor's and 1 - 5 years of experience in manufacturing of consumer goods.

-or-

• Associate's Degree and 2-4 years' experience in Engineering field.

-or-

• High School Diploma and 5+ years' experience with Inside Sales in similar field.

-plus-

• Knowledge of Company and Industry

• Customer Relationship Management

• Strong business and financial acumen

We are an equal opportunity employer.

EOE/Minorities/Females/Veterans/Disabled**

Job Type

Permanent

Time Type

Full time

40

Travel Required

Some travel may be required.

Primary Location

Bolzoni US Sulligent, AL

Address

7711 US Highway 278

Zip Code

35586

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled