Insights Analyst, Payment Operations

As an Insights Analyst for the Payment Operations team, you will play a vital role within all customer-facing teams at Melio. Working closely with Payment Operations, CX Operations Data team, and Client Services leadership, you will be a key driver and partner throughout Melio’s Payment Operations Team by supporting new and ongoing initiatives. 

This role is essential in leveraging data to extract objective and insightful data-backed decision making throughout the organization and ensure we are scaling the business in a clear and direct way. As a Payment Operations Insights Analyst, you will play an essential role in performing statistical analysis of large amounts of transactional data to seek opportunities to optimize the process to drive automation with quality

How you’ll make an impact:

• Work with Payment Operations stakeholders to fully scope business goals and requirements
• Tackle large and complex datasets and structures, transforming them into actionable, objective insights to support strategic decision making
• Draft and consult on bottom-up and top-down research to support leadership in near/medium/long-term planning
• Monitor organizational performance, run ad-hoc analysis, and provide Payment Operations leadership with proactive recommendations for improving team efficacy
• Develop analyses and dashboards to succinctly communicate information to stakeholders across the data literacy spectrum
• Collaborate with team members and stakeholders to drive implementation, track progress, and assess impact
• Become a data expert in your Payment Operations business area

What we’d love to see:

• 1-2 years of experience working with and analyzing data, preferably alongside operations, financial, and/or payment operations teams
• Demonstrated ability to analyze and extract actionable insights from large sets of data
• Clear communication skills for conveying complex information across varying degrees of detail where needed
• Experience utilizing and connecting information across multiple tools and softwares to produce a variety of reports
• Experience working in fast-paced, agile environments
• Comfortable using SQL regularly and a clear understanding of data-relationships
• Strong problem-solving skills and a naturally curious mind within a high-velocity SaaS environment
• Advanced knowledge of Excel, along with business-facing dashboards and/or data visualization platforms such as Tableau or Looker
• Experience working on business projects focusing on performance, growth, and retention

Compensation, Benefits and Perks:

• Base compensation range is $81,000 - $95,000
• 100% health insurance coverage on selected plans for medical, dental and vision 
• Competitive compensation package 
• 401K matching automatically
• Equity
• Flexible PTO
• Weekly lunch perks
• Fitness classes
• Plenty of fun team activities
• Extensive career growth and development opportunities throughout a growing startup

About us: 

When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. Melio is a B2B payments experience that not only saves time but also significantly improves cash flow. We aid to make the payment workflow so simple it helps businesses focus on their customers, not their back office. In our Denver, NYC and Tel Aviv offices, our #TeaMelio is made up of hardworking go-getters. We love to celebrate the successes of our team, and the continued success of our growing company! 

Here at Melio, culture is one of our biggest priorities. We champion a team that fosters diversity and inclusivity in all aspects. Regardless of gender, age, race, nationality, sexual orientation, parental status, or disability, Melio will consider all qualified applicants during our process as we are proud to be an equal opportunity employer. Even if you’re on the fence about applying to an open role, please throw your specs in the mix -- we’d love to connect with you!