Insights Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Insights Manager in United States.

This role offers an exciting opportunity to shape product strategy and customer experience through data-driven insights and impactful research. As an Insights Manager, you will lead end-to-end research initiatives that influence product development, customer engagement, and business growth across digital healthcare offerings. You’ll work in a fast-paced, highly collaborative environment where quantitative analysis, qualitative research, and storytelling come together to drive strategic decisions. The position combines hands-on analytics with advanced consumer research, making it ideal for someone who enjoys uncovering actionable insights from complex data sets. You will collaborate cross-functionally with product, design, leadership, and analytics teams to turn research findings into meaningful business outcomes. This role is perfect for a curious, proactive researcher who thrives in ambiguity and is passionate about leveraging modern tools and methodologies to improve customer experiences at scale.

• Design and execute large-scale quantitative and qualitative research studies to support product strategy, customer experience optimization, and business growth initiatives.
• Manage ongoing customer satisfaction, NPS, and KPI measurement programs to provide continuous insights into user behavior and product performance.
• Conduct end-to-end research operations including survey design, sampling, data collection, weighting, data cleaning, and statistical analysis.
• Leverage primary and secondary data sources to develop comprehensive analyses and identify actionable business insights.
• Build dashboards, reports, and visualizations using analytics tools to support internal decision-making and stakeholder reporting.
• Translate complex research findings into clear, compelling narratives tailored to both technical and non-technical audiences.
• Partner cross-functionally with product, design, sales, and leadership teams to ensure research directly informs strategic and operational decisions.
• Support the Insights team with business intelligence and analytics tasks using SQL, data visualization platforms, and reporting tools.
• Explore and apply AI-driven research tools and methodologies to improve research efficiency and scalability.

Requirements:

• 8+ years of professional experience in consumer research, user experience research, analytics, or related fields with a Bachelor’s degree, or 6+ years with a Master’s degree.
• Strong expertise in quantitative and qualitative research methodologies, including survey design, sampling, weighting, and statistical analysis.
• Advanced proficiency with research platforms such as Qualtrics, Alchemer, Dscout, UserInterviews, or similar tools.
• Strong technical skills in SQL, Redshift, Tableau, and data visualization/reporting platforms.
• Experience developing dashboards, analyzing customer data, and synthesizing findings into actionable recommendations.
• Exceptional communication and storytelling skills with the ability to present insights clearly to diverse audiences and senior stakeholders.
• Strategic mindset with the ability to connect research findings to business outcomes, product innovation, and customer value.
• Ability to thrive in fast-paced, ambiguous environments while independently managing multiple projects and priorities.
• Experience in healthcare, digital consumer products, or AI-powered research tools is a plus.
• Strong collaboration, critical thinking, and problem-solving capabilities.

Benefits:

• Competitive salary ranges based on location, up to $216,000 annually
• Annual cash bonus and equity grant opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match
• Employee Stock Purchase Plan (ESPP)
• Unlimited vacation policy
• 13 paid holidays and 72 hours of sick leave
• Mental wellness and financial wellness programs
• Fertility benefits and generous parental leave
• Pet insurance and supplemental life insurance options
• Company-paid short-term and long-term disability coverage
• Inclusive and collaborative work environment focused on innovation and growth
• Opportunities for professional development and cross-functional impact