Installation Engineer

Do you enjoy developing products? Are you skilled in product deployments? Do you have strong customer service skills? Do you want to help make the world a safer place?

As an Applications Engineer, you will help Evolv achieve revenue objectives by deploying Express systems. This will include planning, delivering, installing, onsite training, and operational (go-live) support. You will be a vital part of training customers on how to set up, tear down, and use Evolv’s systems; therefore, previous experience installing hardware based systems is preferred but not required.

In the first 30 days, you will:

• Attend Evolv's onboarding sessions at our headquarters in Waltham, MA
• Develop a strong understanding of Evolv and our vertical markets by reviewing videos and gaining direct product exposure
• Understand our products (value proposition, return on investment (ROI), operations, etc.)
• Complete Evolv's Level 2 Certified Training at our headquarters in Waltham
• Complete greater than 75% of the required LMS (Learning Management System) onboarding training
• Support at least one (1) Evolv product-based deployment at a customer or channel partner site
• Meet one on one with all other members of the Deployment Team as well as the Technical Sales & Solutions team leads for the region

Within 3 months, you will:

• Reinforce understanding of the Evolv Express through continued exposure and hands-on experience, whether independently or part of a group
• Be able to set up and demonstrate the system in a controlled setting and handle routine deployment-related questions
• Complete 100% of the required LMS onboarding training
• Support at least 3 Evolv product-based deployment activities (installations, training, and go-live support, etc.) at customers or channel partner sites
• Independently complete at least one (1) Evolv product-based deployment at a customer or channel partner site
• Be capable of traveling more than 85% of the time

By the end of the first year, you will:

• Regularly complete Evolv product-based deployments as part of a team, independently. or, in some cases, leading a team. This includes:
  • Installing Evolv systems typically based on predefined solutions, including making adjustments as necessary based upon new site requirements
  • Training customers or partners on how to set up, tear down and use Evolv systems
  • Supporting the initial operational use (go-live) with customers or partners, providing operational and technical expertise as needed
• Be fully capable of troubleshooting system-based issues, as well as operational and security-based (people flow) issues.
• Be capable of traveling more than 85% of the time.

Leadership through deployments

• Lead or support Evolv product deployments at customer or partner sites
• Lead or support training sessions
• Lead or support operational go-lives

Customer Engagement and Customer Service

• Regularly engage customers in the deployment of Evolv's products, including supporting the resolution of any customer-related issues.
• Regularly provide in-person support during deployments to complete the activity or continuous improvement.

Personal and Technical Development

• Regularly complete any necessary training and career and other growth-related training.
• Regularly attend technical-based product training sessions.
  

Preferred Experience (Not Required)

• Previous experience installing hardware-based systems is a plus.
• A 2- or 4-year engineering technology degree is a plus.

• You will join the Technical Sales and Solutions team and report to the Deployment Manager.
• The team culture is based on building trust, collaboration, and ongoing development through kindness, authenticity, courage, drive, and fun!

• The location of this role is based in California.

Benefits

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you
• Tuition Reimbursement

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].