Installation Services Coordinator

The Installation Services Coordinator’s primary responsibility is to support the Installation Service Managers with the overall management of their contractor/vendor portfolio.  This entails contractor performance report preparation and distribution, client concern resolution, Sales support and work order administration/oversight. These are critical roles in our business and will facilitate an improved image of Installation Services as well as help lead our efforts to maximize service levels and improve efficiency for our end customers and Sales. 

WHAT’S IN IT FOR YOU

• You'll receive competitive pay and benefits including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching.
• We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
• We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
• Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts!
• This role currently operates in a hybrid work schedule with two days a week in office.

HOW YOU’LL CONTRIBUTE

Analytics and Performance Reporting

• Review Event Manager to make sure jobs are closed properly

Vendor Management

• Reconcile vendor invoices
• Distribute weekly Contractor Report Card showing KPIs and Client Surveys
• Maintain high customer satisfaction metrics through analytics, feedback and coaching
• Communicate to Contractors changes regarding process or systems changes.

Partnerships Team Members

• Coordinate contractor and Vendor Manager meetings to review performances
• Participate in process improvement initiatives as a cross-functional team member
• Assist with scheduling of hotel, flight and storage locations
• Assist with the logistical scheduling of Certification Events

ATTRIBUTES FOR SUCCESS

• Positive customer centric mindset in all interactions
• Problem solving and multi-tasking skills
• Collaborative and participative skills where the favorable outcome of the job is top of mind
• Strong interpersonal and communication skills, with a professional and positive demeanor in all interactions
• Ability and willingness to leverage business system applications to support the job and to keep management and support personnel informed
• Strong time management and organizational skills – ability to prioritize work, multi-task and thrive in fast-paced environment

REQUIRED

• Excellent project management, organizational, time management and leadership skills
• Strong computer skills
• Good communication, customer service and problem-solving skill