Institutional Account Representative (hybrid)

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement 

The Institutional Account Representative acts as a support partner, assisting customers by answering questions, providing information, and troubleshooting problems via phone or email. The role is responsible for providing information and assistance to customers.

Hybrid work schedule in Mesa, Arizona office

Duties & Responsibilities: 

• Monitors online and in person transport orders and contacts consigners to provide information as to the status of their transport orders. 

• Ensures accurate data has been entered into the interactive platform; addresses any discrepancies; and updates/changes orders based on inventory.

• Processing and organizing the inbound transport requests via phone and email.

• Maintaining constant communication with the other transportation teams to proactively identify and track possible issues with the current transport orders.

• Actively entering data into customer spreadsheets throughout the day to keep records intact and systems up to date for customer review.

• Perform other duties as assigned by your Supervisor.

Education and Qualification Requirements:

• High School Diploma or GED required

• Requires incumbent to establish and maintain effective working relationships with co-workers, supervisors, and vendors along with a high degree of customer service orientation.

• Skilled in attentive and active listening; patience to hear people out and accurately restating the opinions of others even when he/she disagrees. 

• Demonstrate multifaceted oral and written communication skills that focus on customer service and its continuous improvement. 

• Ability to write clearly and succinctly in a variety of communication settings and styles to obtain the desired effect. 

• Ability to speak clearly and distinctly over the telephone and in person in a friendly manner.

• Excellent organizational skills with strong attention to details.

• Ability to prioritize, multi-task, effectively manage projects and maintain flexibility in a fast-paced environment.

• Ability to work independently with proven problem solving and decision-making skills.

• The ability to meet deadlines, consistently delegate tasks and be productive according to business reference.

• Auction or transportation experience preferred.

• Basic knowledge with Google Suites preferred.