Job Description
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
Role Description and Mission:
The Instructional Designer is responsible for creating innovative and engaging learning solutions in support of a variety of Agero programs and business initiatives. In partnership with business leaders, LD colleagues, and subject matter experts you will design blended learning solutions to be delivered in a variety of modalities (eLearning, self-study, instructor-led, etc). You will integrate assessment checkpoints and utilize a continuous improvement process to drive for excellence. The role has significant interface with many levels of the organization and must be able to build and maintain strong business relationships.
Key Outcomes:
- Analyzes client source content, target audience demographics, job tasks, and learner environment to identify learning objectives and appropriate instructional strategies.
- Creates design documents to specify performance or behavioral objectives, sequencing of instruction, course content, source materials, and instructional strategies based on needs analysis and target audience.
- Utilizes a broad range of interactive, creative and intuitive instructional methods, including but not limited to simulations, games, hands-on activities, interactive case studies, role-plays, and assessments.
- Works collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives for all programs.
- Makes training recommendations consistent with established development time frames.
- Designs and develops learning materials such as Facilitator Guides, Participant Guides, Presentations, Quick Reference Guides, Job Aids, and eLearning Modules.
- Develops various measurement tools/resources such as; questionnaires, assessments and knowledge checks to determine if learning objectives are being met.
- Provides support materials to guide the roll out of programs and delivers Train the Trainer sessions with facilitators to ensure accurate delivery of the program.
- Identifies opportunities to effectively integrate learning within the flow of work which results in positive and measurable business impacts.
Skills, Education and Experience:
SKILLS: Excellent written and verbal communication skills. Demonstrated technical writing skills. Proficient in the use of Google Suite of Products and either Articulate or Captivate eLearning software. Creative ability and visual graphics design ability.
EDUCATION: College Degree. Formal training in Instructional Design, job aid design, adult learning theory, delivery systems and evaluation techniques is a plus.
EXPERIENCE: 5+ years of experience designing and developing adult learning programs. Proven experience working in or supporting a dynamic high volume service or technology organization where flexibility is a core skill. Strong experience project managing the analysis, design, development, implementation, and evaluation of learning programs and initiatives. Experience using e-learning and distance learning tools required.
D, E & I Mission at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
- United States: AZ, CA, FL, NC, IL, KY, MA, MI, NM, TN, TX, VA or WA.
Date Posted
10/04/2022
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