Instructional Designer

Company Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should you expect from us?

• Competitive Salary package
• Work From Home Set Up 
• Day shift assignment on a 6am-3pm, Monday to Friday roster
• 1 Full time role available
• HMO Coverage with 1 free dependent
• Join a company that promotes from within – work your way up and across the business 
• Comprehensive training, with ongoing coaching and development 
• A vibrant and rewarding recognition program - We love to celebrate our people!
• We are proud of our fun, friendly and supportive team environment

Why work with us?

• Work in a fun, friendly and supportive team environment
• Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more!
• Comprehensive training, with ongoing coaching and development
• Career progression; work your way up and across the business

Job Description

What will your normal day look like?

Design, develop and implement effective and efficient, flexible and innovative best practice learning and development initiatives and solutions including eLearning modules, to build capability and meet business needs with a focus on continuous improvement.

Responsibilities

• Consult with subject matter experts and stakeholders across the business to develop holistic learning, to develop relevant competency and ensure learning outcomes are met.
• Design and build workplace learning modules based on business needs.
• Build assessments to test learner's current capability level.
• Create best practice around a blended learning approach which focuses on the business needs, takes into consideration the Client, audience, culture and local environment as well as current and emerging technologies to support the approach (e.g. Virtual classroom) 
• Design learning that is engaging and promotes knowledge retention by understanding the diversity of learners and groups of learners.
• Develop and maintain effective working relationships with subject matter experts and stakeholders to provide a high level of service and advice in relation to learning pathways to meet employee earning needs.
• Role model professional best practice behaviours and principles to identify and implement Instructional Design models to the Instructional Design role in TSA - not limited to ADDIE, Kirkpatrick, SAM Model, Gagne's Nine Events of Instructions, Merrill's First Principles of Instruction, Kemp, Action Mapping etc.
• Undertake review and evaluation of learning solutions (in consultation with subject matter experts and other stakeholders holders) to ensure they
  meet organisational requirements and support transference of learning/s into the workplace.
• Analyse training and LMS related issues and provide effective solutions and advice through the design and development process that includes learning/training needs analysis, product design, development, implementation and evaluation.
• When required assist to design additional content that will support flipped learning programs.
• Manage and/or coordinate solutions and assigned tasks to
  ensure quality outputs within the approved scope.

Qualifications

Essential

• 1-2 years+ Proven working experience in instructional design with best practice principles
• Experience developing and conducting instructor-led training, either live or via webcast, implementing blended learning approaches
• Demonstrate an understanding of bridging capability gaps to achieve business outcomes
• Experience in using authoring tools to design
• Solid knowledge of course development software and at least one Learning Management System
• Excellent knowledge of learning theories and instructional design models
• Knowledge & application of adult learning principles in Lesson and curriculum planning skills
• Strong interpersonal skills in both client interactions and team interactions and a willingness to interact with clients on a regular basis
• Ability to write effective copy, instructional text, audio scripts/ video scripts
• Strong written and verbal English grammar, spelling, punctuation, usage & pronunciation
• Experience taking, creating, or administering online asynchronous training
• Ability to use common Microsoft office products in particular PowerPoint and Word
• Microsoft PowerPoint: basic text formatting, tables, master layouts, text and title placeholders, entering slide notes; ability to use graphic design features to create screen layouts
• Ability to maintain & access files in an organized fashion on both local hard drive & network drive

Desirable

• Basic HTML and Flash programming knowledge
• Visual design skills (Dreamweaver, Photoshop, Illustrator, and ability to storyboard
• Experience with mobile platforms

Personal Requirements

• Good Character - Respectful, open, honest, transparent and authentic
• Courage - Takes accountability, responsibility and ownership for the client and TSA team members
• Personable with a positive attitude and sense of humour Inspires & motivates teams to deliver our clients objectives.
• Understands the key to our success is through coaching and development
• Highly motivated, goal orientated, focussed and driven
• Excellent communication skills and a collaborative style - Comfortable communicating with stakeholders and building relationships
• Plans ahead, reflects, prioritises then sets a clear vision, provides direction, delegates and empowers the team to develop & grow
• Belief that an excellent customer experience and advocacy is paramount
• Confidence, resilience and calmness under pressure
• Innovative and creative

Additional Information

At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300