Instructional Designer

MISSION

Support the creation, implementation, and execution of learning programs to help our employees or partners continuously learn to perform effectively and reach business goals. In short, accelerate ramp-time or time-to- value by creating a best-in-class learning experience across the employee lifecycle or partner journey.

RESPONSIBILITIES

Content Authoring

• Produces high quality learning resources for eLearning from story board to video such as PowerPoints, quizzes, activities, and job aids with little guidance

• Knowledge of building facilitator guides and participant reference materials

• Recognizes, edits, and resolves discrepancies from quality style guides in content with little guidance

• Partners with Subject Matter Experts (SMEs) to obtain information and resources

• Actively practices applying L&D techniques, adult learning theory, to increase knowledge transfer

• Actively applies ADDIE to develop eLearning that meets the needs of various audiences and effectively improves job performance as measured by KPIs

• Experience with content authoring tools to create high quality eLearning modules

• Experience with writing learning objectives and measuring achievement with KPIs

• Follows brand standards and style guides as needed; Conducts peer reviews of materials as needed

Learning Technologies

• Owns basic functions in the learning management system (LMS) such as creating courses, assigning courses, tracking completions, and grading assignments etc.

• Leverages the learning management system (LMS) to fulfill requests and maximize usage

• Can build, assign, and review survey reports to captured feedback from participants

• Creates reminders and communications to promote engagement and usage

• Creates versions to keep content relevant; Updates content on a cycle

• Applies gamification by using badges to encourage continuous learning

• Follows SOPs when creating and uploading materials to ensure standards and accurate reporting

Knowledge Management

• Helps create searchable documentation for the knowledge management platform

• Completes basic functions like uploading items, creating users, and running reports

• Works with SMEs to obtain documents and reviews materials

Project Planning

• Produces according to the project plan; Communications about progress and roadblock on projects

Continuous Learning

• Identifies skill gaps and new ways to utilize out-of-the-box trainings to sustain and increases continuous learning by 10%.

• Supports a continuously learning environment by upgrading current learning solutions to next generation, so learners return for additional training and growth based on the value provided

Data Analysis

• Uses reports from various systems to identify training needs and gather insights for improvement

• Uses reports to understand who is using eLearning and how they are using it

• Uses reports to understand which content is helpful and/or not useful to learners

Business Partnerships

• Actively seeks input from peers to improve programs and brings forward opportunities to improve

• Support 98% of learning requests related to LMS and knowledge management within timeframes

• Support Alegeus partners or staff by providing accurate responses to 95% of emailed or ticket-based questions within 2 business days.

COMPETENCIES

• Communication - Excellent oral and written communication. Proactively updates progress on projects.

• Collaboration - Connects organically with a network of stakeholders as needed

• Time Management - Manages time to meet milestones and deadlines on large projects.

• Growth Mindset - Takes on new opportunities to learn

• Initiative & Innovation - Tries new approaches to achieve better outcomes

• Learning & Development - Current knowledge of adult learning theory and instructional design

EDUCATION/EXPERIENCE

• Bachelor's degree in Organizational Development, Psychology, Instructional Design, or knowledge otherwise gained by equivalent experience required

• 2+ years’ experience in L&D or related field. Certification (CPTD) is a plus

• Prior experience with Articulate 360 or similar tool is required

• Experience working with learning management systems, content authoring tools, knowledge management tools, and MS Office

• Experience planning, designing, developing, and delivering in-person and online technical training

• Experience leading training programs in a corporate environment

• Experience in health insurance or consumer directed products such as HRAs, HSAs, FSAs, etc. whether at an agency, TPA, health plan or financial institution is a plus

• Must be willing to travel to the office or meet partners as needed (up to 15%)

VALUES (the “How”) 

At Alegeus, equally important to the “What” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “How” (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values: 

• People First

• Partner Powered

• Always Advancing

The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform.

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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].