Instructional Designer (Aspire)

We're Aspire, a ServiceTitan company
We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.
Ready to make your career move?
The ideal candidate for this role will be someone who loves creating engaging training content for both virtual and in-person facilitation for new and existing customers as well as some of our internal team members. Instructional Designers are the behind the scene orchestrators of one of the most important pieces of our customers' journeys with us as well as our Titans' journeys. They help drive innovation for the team and training programs provided to our customers. Instructional Designers serve as Product, Industry & Training Experts and provide valuable input by developing content for our industry-relevant training programs.
This role is focused on eLearning video creation. A critical part of the role is a desire to understand the product inside and out. You'll roll up your sleeves and work with the product to design and build hands-on learning experiences. This role reports to the Sr. Manager, Customer Support.
What You'll Do:

• Partner with key stakeholders such as Client Services Team Management and Program Managers to plan instructional design projects, develop and iterate on customer training content through the creation of facilitator guides, handouts and other instructional materials for our customer training team
• Maintain the highest quality and accuracy of all product and industry content at all times
• Partner with Program Managers and members of our Product Team as needed to ensure content accuracy with every product update or release
• Promote collaboration, partnership and relationships among the participants and stakeholders in a design project
• Apply adult learning theories into practical, application-based leadership learning strategy
• Communicate effectively in visual, oral, and written form and creates engaging presentations for the team to utilize
• Present the new content to the team in a timely manner and with enough instruction and context; it requires very little "lead time" for the trainers to adopt
• Acquire and apply new technology skills to instructional design practice
• Remain a thought leader in instructional design and innovation
• Design learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply

What You'll Need:

• 2-5 years of experience in training, education, or other related field with strong preference given to candidates with an instructional design background or experience creating instructional resources
• Consistent track record of taking initiative and contributing to the evolution of a training program
• Excellent ability to multi-task the design, development, and execution of multiple projects simultaneously in fast-paced environment
• Bachelor's degree and/or equivalent combination of experience and education that enables performance for this position
• Ability to travel once a quarter or as designated by the business needs
• Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses

Preferred Qualifications:

• Experience with any LMS and training development tools such as Articulate Rise, Lessonly, Google Suite as well as any Adobe products
• Experience with Hubspot, Confluence, Jira or other like products a plus
• Experience incorporating change management principles into training/teaching programs to promote adoption & minimize resistance
• Instructional Designers with L&D experience are welcome, but strong preference will be given to candidates with technical training backgrounds

Where You'll Work:
Our headquarters is located in Chesterfield in St. Louis County; however, some local positions will be remote until the time is right to return to the office while other roles are more office-based. Fully remote employees will stay remote.
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.