Instructional Designer (Contract)

The Team: Learning Experience 

The Learning Experience team at Chegg Skills leads and implements our learning strategy across all services and products. Collaborating with Product Managers, UX Designers, Instructional Designers, Learning Scientists, and Data Engineers, we aim to help students achieve their learning goals in an engaging and productive way. We focus on student outcomes, work well in cross-functional teams, adhere to learning-specific KPIs, take action quickly, and apply strong business acumen in Chegg’s fast-paced environment. 

Job Description 

The Instructional Designer will be responsible for quality assurance of lessons created by third-party vendors, ensuring that all content meets our high learning standards. This role involves reviewing content delivered by vendors and Subject Matter Experts (SMEs), analyzing data, defining and running research, and iterating content and curricula for skills training across Chegg Skills' portfolio of courses. 

Our programs use a proprietary model designed specifically to help working adults learn and practice new skills that they can apply in their current roles and everyday lives. The programs created will address the core needs of learners who wish to upskill or transition into new career paths.  

The Instructional Designer must be knowledgeable of the best practices in adult learning and bring experience developing content and assessments that meet pre-defined learning objectives. They will stay up to date on industry-recognized credentials and skills to prepare students to test for certifications or job outcomes. They will then use this set of findings to inspire informed development of our programs for a designated area and measure the efficacy of the content they design at delivering improved student outcomes. '

This is a 5-month contract. Each Instructional Designer will be responsible for one program’s development start-to-finish. Programs are approximately 12 modules in length and require ~10 hours per week. Most Instructional Designers set aside time between 9am-1pm ET Mon, Tues, & Thurs for meetings and follow-ups. 

Responsibilities  

• Review curricular content, including videos, infographics, written text, live lesson plans, capstones, assessments against criteria evaluation checklists. 

• Provide feedback to vendors within 1 business day. Feedback must be clear, comprehensive, and well documented to be actionable for vendors and others. 

• Must be usually able to meet live (virtually) within 1 business day if needing to discuss and fine tune edits live with vendor contacts. 

• Conduct surveys, tests, and competitive analyses to ensure program content and outcomes meet the need of our learners. 

• Report out program build quality updates to Group Instructional Designer for input/approval at key points of the build journey 

• Maintain and improve instructional materials for an assigned program or programs, drawing on existing metrics like pacing, skills attainment, and mastery. 

• Test updated curricular components with users as it is being developed to ensure outcomes.  

• Design for a diverse group of student personas - our students have varied education, skills, work backgrounds, and demands on their time: we must build solutions that solve for each group in equitable and personalized way. 

Basic Requirements  

• 2+ years working in a curriculum development, learning design, learning engineering, or instructional design role 

• Successful experience on at least 5 projects designing curriculum for an online education platform  

• Excellent writing and editing skills  

• Experience working directly with SMEs and other content developers 

• Understanding and application of adult learning best practices 

• Ability to contextualize skills and tools taught in the program to specific real-world application 

• Comfortable using backward design to create and iterate content as needed 

• Self-motivated, organized, reliable, flexible, deadline-oriented, with a keen attention to detail and ability to complete multiple tasks in a timely fashion 

• Effective at communicating effectively asynchronously 

• Comfort using AI platforms like ChatGPT to enhance workflows 

• Ability to adapt and pivot quickly and practice a learning mindset 

Preferred Requirements 

• Experience authoring content in Rise 360 

• Experience working with third party learning vendor and with working across time zones and locales