Instructional Designer (Product) (Hybrid)

The Instructional Designer role will be responsible for creating and maintaining self-guided product learning content, including (but not limited to) PDFs, simulations, infographics, and more. The ideal candidate is someone who is well-versed in adult learning theories and instructional design models. The individual in this role will be confident in their approach and can turn complex technical concepts into easy-to-digest content for a wide range of learners. If this sounds like you, apply to join our team!

Responsibilities:

• Write clear, measurable learning objectives and develop compelling, supportive instructional content that promotes retention and practical application
• Craft well-defined, relevant, and measurable assessment strategies to effectively evaluate learner retention of knowledge and skills
• Be a subject matter expert for instructional design within the Product sector, able to present best practices and methods to internal teams
• Identify and analyze customer learning needs to inform training solutions
• Collaborate with team members (e.g. Video and Visual Designers, Content Writers, Localization Managers) and subject matter experts (e.g. Product Managers, R&D) to drive the successful design, development and implementation of learning solutions
• Visualize and demonstrate learning solutions through storyboarding and rapid prototyping
• Analyze, update, and refine existing instructional content based on assessment results and evaluation data to maintain program accuracy and effectiveness
• Establish standards to support future content development

Minimum Qualifications:

• High school diploma or GED required
• Bachelor’s degree in Instructional Design, or other related fields; or equivalent work experience
• Minimum 2 years experience designing and building self-guided online learning modules, simulations, infographics, etc. with emphasis on engagement and long-term retention
• Minimum 2 years experience with creative design (Adobe Creative Suite or a software equivalent)
• Experience in security awareness, SaaS products, or the cybersecurity industry preferred but not required
• Experience with instructional design models (e.g. ADDIE, Kirkpatrick) and learning theories (e.g. Bloom’s Taxonomy)
• Experience structuring and prioritizing technical content into learning paths to maximize understanding
• Functional understanding of Javascript/HTML/CSS for eLearning development preferred but not required
• Experience with Web Accessibility Standards (WCAG 2.1 & Section 508)
• Ability to write effective instructional text and scripts
• Enthusiasm for lifelong learning through seeking growth opportunities proactively and researching contemporary instructional design practices
• Familiarity with learning management systems (LMS)
• Experience with MacOS