Instructor Manager, Americas

About BeyondTrust

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. 
Learn more at www.beyondtrust.com. 

Job Summary
Lead and empower instructors of the BeyondTrust University team to enhance and improve the quality, experience, and delivery of training. 

The Education Manager, Americas, will be responsible for managing a team of expert instructors located in the USA, helping them grow professionally within BeyondTrust and the BeyondTrust University team. 

The manager will work with key stakeholders to make sure their team is always up to date on upcoming changes to products and processes, allowing them to get ahead and deliver the changes to the customers and partners.   

Essential Duties and Responsibilities 

• Manage members of the BeyondTrust University staff 
• Audit active public and private courses for technical accuracy and delivery standards 
• Handle any customer escalations with scheduling or delivery of training 
• Help resolve any technical issues impacting the delivery of training courses 
• Collaborate with other training leadership to help improve existing processes 
• Foster relationships between instructors and other members of the training team 
• Help keep instructors up to date on upcoming process and product changes 
• Deliver high quality private training courses for select customers and partners 
• Mentor new and existing instructors 
• Actively provide feedback to instructors on their training and delivery 
• Help grow the BeyondTrust University reputation within the greater organization by creating relationships with other teams and departments 
• Audit existing and new training materials for technical accuracy and consistency with BeyondTrust initiatives 

Requirements

• Bachelor’s degree in computer science/information systems or equivalent experience 
• 10+ years software industry technical experience 
• 3+ years leading technical teams 
• 10+ years delivering technical training 
• Excellent interpersonal and presentation skills 
• Excellent written and verbal communication 
• Personable, yet knowledgeable training demeanor 
• Ability to create and keep strong relationships with key product and process stakeholders 

Desirable Skills but not Required

• Knowledgeable in Learning Management Systems 
• Project Management experience 
• Product Management experience 

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.