Insurance Operations Specialist

The Insurance Operation Specialist will evaluate and take action on inquiries and policy changes. Ensure proper client, policy and household factors are applied meeting all compliance standards and filed rules. Provide world class Customer Service while upholding regulated and filed rules

Responsibilities

• Mentor and train new operations employees
• Have a good understanding of P&C underwriting philosophies and practices
• Discuss, review, evaluate, and process change requests at a client and policy level for most of business within P&C.
• Excellent oral and written communication skills.
• Provides an expert level of service to customers, agents and third parties accomplishing first call resolution, once and done process, meeting or exceeding the customer's expectations
• Offers solutions that are accepted as best practice
• Demonstrated keyboarding skills plus normal office equipment.
• Demonstrated comprehension and appreciation of basic math concepts, including addition, subtraction, multiplication, division, decimal systems and percentages.
• Knowledge of P&C rating and underwriting criteria
• Research/Analytical skills
• Strong problem solving skills with ability to make independent decisions.
• PC Software/workflow knowledge and Web navigation skills and Excel Knowledge
• Demonstrated ability to read and comprehend simple written or verbal instructions, short correspondence and memos.
• Exceptional knowledge of products and workflow and ability to learn and follow new procedures.
• Business professionalism in a variety of pressure situation to maintain a businesslike relationship with internal and external customers
• Must be eligible to work in the United States without Employer Sponsorship
• Direct Hire Only - No Vendors

Requirements

College degree or 2 years

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