Insurance Product Manager - MGA

Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. 

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

The Insurance Product Manager leads a collaborative effort with internal and external partners, including Underwriting, Data Analytics, and external stakeholders to develop innovative insurance solutions for our customers. This very specialized role is responsible for the full product management lifecycle of assigned products.

We are seeking an experienced Insurance Product Manager who:

• Is proficient in the General Liability line of business
• Uses data and analysis as the foundation of business decisions
• Demonstrates strong communication skills and enjoys collaboration
• Possesses a customer-centric mindset
• Is a critical thinker with a structured approach to problem-solving
• Is self-organized with attention to detail
• Continually seeks learning and development opportunities
• Enthusiastically shares knowledge of their product expertise with co-workers

Responsibilities and Duties:

• Drive development and implementation of new product ideas and concepts

-Use customer and data insights from the market, our sales funnel, competitors, and claims to inform insurance product development

-Outline product and coverage strategies via creation or revisions of forms and rate/rules

-Drive discussions with external reinsurance partners to gain buy-in on proposed recommendations




• Monitor and measure the success of existing products and recommend improvements

-Make recommendations for development of product enhancements based upon competitor and market review

-Develop, measure, and communicate product strategies to stakeholders

-Act as a key liaison with internal and external actuarial/filing vendors to support product development and filings




• Alongside Program Management, monitor project plans, budget, and schedules.
• Provide advanced coverage analysis expertise and direction for policy forms
• Identify and analyze industry trends, legislative changes, and new business opportunities.
• Drive continuous improvement to ensure that products meet customer needs and are delivered in an easy to understand format
• With the Data Analytics team, develop analytical tools to help the business effectively manage existing portfolios.
• Perform responsibilities with intermediate understanding of quote and issuance systems.
• Collaborate with other departments to answer any product questions related to rates, product features, and underwriting guidelines in a timely and accurate manner.
• Mentor, formally and informally, by becoming a subject matter expert for analysts across Product Management and provide coaching to less experienced analysts or other non-Product Management team members.
• Take an active role in onboarding new employees

Qualifications:

• Bachelor's degree preferred or equivalent experience
• Minimum of two years' in a Product Development position focused on General Liability or five years' work experience in Underwriting or Claims with focus on Casualty Lines
• Proficient in Word, Excel, PowerPoint, and data analysis software (e.g., SAS, Access, SQL).
• Advanced knowledge of the General Liability line of business, some experience in Professional Liability/Errors & Omissions helpful
• Advanced understanding of insurance workflows and concepts, including limits, coverages, pricing models and ISO products, including forms, rules, loss costs, and circulars
• Excellent knowledge and understanding of underwriting, systems, coverage, distribution channels, compliance, regulatory environment, and insurance financials preferred
• CPCU, IIA, or other recognized insurance designations (examples: CPCU, ARM, CIC) preferred
• Ability and desire to learn new software and analysis tools
• Ability to work independently as well as with others in a team environment and manage competing priorities
• Ability to interact effectively with all levels of employees and agencies
• Proficient planning, organizational, analytical, and decision making skills
• Excellent verbal and written communication skills
• Active investment in improving own capabilities

What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:

• A salary that reflects your experience, our pay policy, and the market we’re in from your first day

• Group plan for medical, dental, vision, and prescription drug coverage

• Short term disability, long term disability, and life insurance coverage

• Participation in the Company’s bonus program

• Participation in 401(k) plan with a 5% employer match

• Commuter benefits to help cut down on parking and public transit costs

• 25 days of vacation time plus 10 sick days and 10 company holidays

• A genuine investment in your learning and development

• Annual company trip, regular outings, and volunteer opportunities 

• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more 

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process. 

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/ 

What's going on with work from home and return to the office?

At Simply Business, we’ve shifted to a hybrid working model, meaning we have employees working virtually and in the office at any given time. That means our SBers have more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

There are times when working together in person is the best way to get things done. We know that taking time for in-person connections in our hubs (that’s what we call our offices) contributes to our community and our culture - it’s what makes SB great and helps us stand out, which is one reason why we were listed on BuiltIn’s Best Places to Work in Boston for 2023! It also helps to accelerate trust, collaboration, and innovation, which in turn leads to better results and customer outcomes. We expect our SBers to connect in their hubs at least four times a month. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition team is happy to answer any questions.

Most of our interviews will still take place over Zoom; however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person. If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom first regardless – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at [email protected].

Please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above.