Insurance Renewal Consultant

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
We are looking for a driven individual with strong communication skills to join our team as an Insurance Renewal Consultant!
What you'll do:
You will manage a book of business and provide guidance to our client base regarding their annual policy renewal. You will work with our carrier partners to understand our clients' needs prior to their policy renewal, reaching out to each client, and providing alternative, or additional coverage options as appropriate in order to retain the business and ensure client satisfaction.
Client Coverage Consultation :

• Client consultation/evaluation of current renewal
• Provide alternative coverage options to ensure coverage needs are met throughout the policy term
• Evaluate opportunities to add additional lines of coverage at the time of renewal
• Assistance with renewal / open enrollment process
• Coordinate with carriers and state agencies as needed.
• Facilitate the issuance of Certificates of Insurance, Plan Summaries, ID Cards, etc.
• Ensuring each client is compliant with carrier and state guidelines

Requirements:

• At least two years of client service experience
• Must have or receive Life / Health insurance producers license within 30 days of employment. ADP will support successful candidates in the testing process.
• Very strong communication skills.

Preferable Experience:

• Experience in life/health insurance
• Bachelor's Degree

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
• CPP or FPC certification
• Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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