Intake and Quality Assurance Coordinator

Company Description

At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.

Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media. 

We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.

Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.

Job Description

What we’re looking for:

Informa Engage is seeking a full-time Intake & Quality Assurance Coordinator for its Operations Team. Reporting to the Sr. Manager of Data Integrity, the Intake & Quality Assurance Coordinator will be a critical link between Informa Engage and the various Informa Business Units. This will be a highly visible role and a key contact to internal stakeholders, who will manage data quality assurance for incoming business, ensuring requirements for reporting and delivery are met. Additionally, the candidate will participate in cross-team collaboration for the creation, improvement, and maintenance of data intake procedures, as well as the creation of KPI reporting utilizing the data collected.

Principal duties and responsibilities:

• Receive incoming business orders with a small team via a high-volume centralized email inbox.
• Uphold data accuracy and monitor team performance to ensure quality control.
• Verify business orders meet standard requirements and assign the work to delivery teams.
• Collaborate on developing incremental improvements to intake procedures to maximize efficiency.
• Assist with knowledge gathering to establish integrations with technology, liaising with the Operations’ Data Enablement team, and other teams as necessary.
• Create reports that assist in visualizing key aspects of business intake (strong knowledge of Excel & Pivots, with willingness to learn PowerBI).
• ·Proactively troubleshoot issues and take lead on problem-solving.
• Ad-hoc reporting on an as-needed basis, including cross-training on Operation Team needs.

Qualifications

Position requirements:

• Ability to manage multiple priorities with ease.
• Extremely detail oriented and organized.
• Ability to adjust workflow and project plans to respond to high-volume workflow while still managing deadlines.
• Excellent teamwork and communication .
• Ability to collaborate with multiple teams on common goals.
• Intermediate knowledge of Excel/Pivot tables, Word and PowerPoint .
• Experience (or strong interest in upskilling on) PowerBI.
• Experience with databases a bonus.
• Experience with integrating systems a bonus.
• Minimum BA/BS.

Additional Information

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

All your information will be kept confidential according to EEO guidelines.