Intake Specialist II

You will...

• Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaints
• Be positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.
• Handle the customer service operations and other stakeholder touchpoints and channels
• Determine issues and concerns, triage, and route issues to appropriate Teams for action
• Conduct the initial intake, scanning, and data entry of digital and email-based complaints and respond to stakeholder complaints promptly
• Research and collect data to support investigations, education and outreach efforts, and policy decisions while maintaining resource guides
• Conduct complaint investigations and ensure that the process proceeds according to company pillars and fairness principles and procedures and upholds the trust and confidence of stakeholders
• Acknowledge and write detailed, custom correspondence that addresses stakeholder issues
• Conduct document reviews for investigative and analytical purposes
• Monitor and engage in conversations and communities that support the social media strategy
• Be responsible for daily execution of social media posts and community management.

• An Associate or bachelor's degree from an accredited college or university is preferred, but experience may substitute for a degree
• One to three years of demonstrated experience in customer service.
• Of the experience, one year must include experience managing incoming or outgoing complaints as the main function of your job
• General computer skills and knowledge of Microsoft suites
• Demonstrate accurate data entry skills
• Social Media platforms experiences such as Facebook, Twitter, and Linked-In
• Customer service or complaint handling Intake experience
• Experience with handling confidential information

• Medical Plans with Prescription Drug Benefits
• Dental Benefits
• Vision Benefits
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Legal Services
• Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
• Tuition Reimbursement
• Relocation Services
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

5 brands have joined together for one purpose, and we recognized an important need--to improve access to care by addressing the social factors that influence patient health outcomes. Our roots as a logistics leader have laid the foundation for our transformation into a tech-enabled healthcare company making better connections to care.

Salary: $14.33 - $19.10 / hourly

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.