Integrated Ops Center Engineer

Founded in 2010, CLEAR’s mission is to create frictionless experiences. With more than 12+ million members and hundreds of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, and more seamless. Since day one, CLEAR has been committed to privacy done right. 

We are seeking a security focused IOC Engineer to support CLEAR’s continued growth. Reporting to the Integrated Operations Center Team Lead, this role will focus on continuous monitoring, incident handling, service maintenance and first response to security alerts.

What You Will Do:

• Troubleshoot and resolve operational issues in high traffic, large scale distributed systems, client-server architectures, and public facing websites 
• Support DevSecOps using modern CI/CD pipeline tools like AWS, Jenkins, and Docker
• Create, setup and run performance tests to help determine optimal performance configurations
• Design, build, and implement automation to prevent operational issues for all services in production
• Develop, manage, and execute work plans for changes and maintenances
• Review logs and investigate any anomalies
• Collaborate with SREs, Infrastructure Engineers and Cyber Security Engineers to create and execute runbooks that support secure, reliable, high availability environments
• Drive incident response including coordinating resources to focus on restoring service while managing incident communications
• Participate in on call schedule for after hours emergencies

Who You Are:

• You love problem solving and thrive in environments of both high collaboration and strong autonomy
• 3+ years working in an incident response role 
• Knowledgeable about best practices in support of IT operations in a 24/7 mission critical environment
• Comfortable with monitoring and alerting tools (ex. Nagios, Grafana, Signal Fx, PagerDuty)
• Capable of automating processes with scripting (Python, PHP, Perl or Ruby)
• Experienced with configuration management (Ansible, Puppet, Chef)
• Familiar with infrastructure as a code toolsets (Terraform, Packer, Consul, Vault)
• Understanding of network infrastructure including ALB/ELBComfortable with REST APIs. microservices, and modern design patterns
• Technically capable of and willing to learn new systems
• An excellent communicator that communicates clearly and concisely both verbally and through written communications including reports

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