Integration Analyst

Job Responsibilities:

• Proactive customer support in the integration space
• Reporting and tracking
• Sales support
• Variety in the day, able to pivot
• Process and project documentation

Primary Tasks:

• Proactively support key components of our Glooko interoperability solutions including EHR and partner configurations utilizing HL7 and direct API workflows as well as SSO.
• Act as the primary point of contact for designated integration clients post-implementation.
• Collaborate with the Sales and Account Management teams to provide technical expertise during final sales presentations and ensure teams are included/ informed of the status of integrations in progress through reporting.
• Address and respond to client and partner issues with integrations in a timely manner and ensure relevant customer teams and development teams are informed of issues and resolutions.
• Assist in authoring and editing of knowledge articles, training materials, and manuals as they relate to integrations and the support of them post-implementation.
• Work collaboratively with clients/partners as well as internal teams (e.g., Regulatory, Security, Product, Marketing, etc.) to understand, develop, and document requirements for integration and precision engagement.

Requirements:

• BA/BS preferred
• Prior experience working with a hospital or healthcare system or with an interoperability solutions platform may be substituted.
• Basic knowledge of various healthcare applications (experience with EHRs such as Epic, Cerner and/or Meditech).
• Basic knowledge of clinical workflows.
• Ability to communicate technical/security items to non-technical audiences.
• Integration experience preferred with Healthcare Information systems such as EHR applications/systems (e.g., Epic, Meditech, and Cerner) with emphasis on clinical data integration.
• Experience preferred working with interface engines and clinical or healthcare workflows and/or hands-on experience working with HL7 v2 message types especially ADT, ORU, and ORM.
• A strong sense of urgency, analytical, and problem-solving skills.
• Motivated and excited to learn and take on new challenges.
• An ability to work independently and efficiently to complete tasks, ability to adapt and prioritize.
• Detail-oriented but also able to visualize a bigger, long-term picture related to workflow design.
• Technical project management, ownership, and accountability while delivering on a client’s needs.
• At least one (1) year of technical project management experience preferred.
• At least one (1) year of experience in professional services, or implementation role preferred.
• A strong passion and commitment to diabetes and patient care.

About Glooko:
There are over 420 million people in the world with diabetes and Glooko helps them, as well as their physicians and care team, manage the disease more easily and cost-effectively. Glooko is the Unified Platform for Diabetes Management and provides an FDA-cleared, HIPAA-compliant Web and Mobile (iOS and Android) application for people with diabetes and the clinicians who treat them. The platform seamlessly unifies data from over 80 of the leading blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices to deliver insights that improve personal and clinical decision support.
Glooko’s mobile app and web dashboard enable patients to easily track and proactively manage all aspects of their diabetes care. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and supply insightful reports, graphs and pattern-triggered notifications to patients, health systems, and payers. The Glooko platform also allows customers and third-party developers to create branded modules for Glooko users.
Launched in 2010, Glooko is funded and managed by visionary technologists and leaders in healthcare.

Glooko Benefits Include:

• Having a meaningful impact on people's lives
• Competitive salary based on experience
• Pre-IPO stock incentives
• Full benefits: medical, dental, vision, and transportation incentives
• Annual reimbursement on fitness expenses (gym memberships, running shoes, yoga classes, etc.)
• 401(k) matching program
• Have a meaningful impact on people’s lives

Glooko provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. In addition to federal law requirements, Glooko complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted positions are not open to third-party recruiters/agencies and unsolicited resume submissions will be considered free referrals.