Integration and Account Manager

Who we are:

Sardine has built a behavior-based platform for fraud prevention, regulatory compliance, and instant payments. Led by a team of industry veterans, and fraud experts from PayPal, Zelle, Revolut, Chase, and Coinbase, the company has quickly grown to over 200 global customers. Sardine has raised $75M, led by Andreessen Horowitz Growth, XYZ Capital, Google Ventures, Visa, Activant Capital, Experian, and ING Ventures.

Our culture:

• We have hubs in the Bay Area, NYC, and Toronto. However, we have a remote-first work culture. #WorkFromAnywhere

• We hire talented, self-motivated people and get out of their way

• We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, or doctor's appointment for the sake of adhering to an arbitrary work schedule

You will:

• Lead implementation and integration efforts for payment, fraud, and compliance products

• Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success.

• Be the primary point of contact for our customers after they go live, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.

• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.

• Build, monitor, and communicate KPIs to clients

• Own public-facing SDKs, APIs, integration guides, and support documents.

• Analyze clients' requirements from the strategic, technical, and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities.

• Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables.

• Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology, providing strategic analysis and critical thinking as we plan long-term expansion.

• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

You’re an ideal candidate if:

• You have 5+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, working with multiple technical teams, both internal and external

• You have previous fraud, payments, fintech, or AML/KYC experience

• Your analytical skills are second to none; you excel at number crunching and drawing insights

• You're a natural at building relationships and collaborating with others

• You're an exceptional project manager, synthesizing all inputs, balancing the needs of multiple stakeholders, and driving deliverables to completion.

• You're capable of translating complex strategies into actionable processes and outcomes.

• You have experience with basic SQL querying and JSON payload analysis

• You have experience with or a desire to work in a fast-paced and dynamic environment

You get bonus points, if:

• Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman)

• Prior B2B SaaS experience

• You've got a strong interest in the intersection of technology and finance

Benefits we offer:

• Generous compensation in cash and equity

• 7-year for post-termination option exercise (vs. standard 90 days)

• Early exercise for all options, including pre-vested

• Work from anywhere: Remote-first Culture

• Flexible paid time off

• 100% of health insurance, dental, and vision coverage for employees and 60% for dependents - US specific

• 4% matching in 401k - US specific

• Company-wide offsites, the last one was at Miami

• MacBook Pro delivered to your door

• One-time stipend to set up a home office — desk, monitors, etc.

• Monthly meal stipend

• Annual health and wellness stipend

• Monthly meet-up stipend

• Annual Learning stipend

• Unlimited access to an expert financial advisory

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.