Integration Consulting Specialist

Integration Consulting Specialist

Purpose
Support customers in the most complex cases of Amadeus products or solutions integration. Provide billable consultancy / integration services to improve business performance.

Main responsibilities :
Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)

Assistance & consulting

• Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases:
• Provide functional support and problem resolution within the overall integration project
• For these activities can coach Integration Consulting Specialists
• For the most complex cases:
• Establish and manage the product/solution integration schedule
• Support Integration activities during the implementation project
• Provide formal integration status, KPIs and customer feedback reporting to Management

Post integration & Post implementation Consultancy

• Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
• Make sure customers make the most of the Amadeus products / solutions
• Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causes
• Present complex analysis results in client meetings
• Identify potential upsell activities for consulting and optimization missions

Process Improvement

• Propose & follow-up Internal processes improvement
• Identify & recommend Internal tools/techniques for further process automation

Service Design

• Punctually, the Shopping Integration Consulting Senior Specialist may take a service designer role in a construction domain, and therefore have the following responsibilities:
• Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement
• Review product specification (""Service"" section)
• Contribute to the validation of serviceability deliveries within the feature team
• Build, store and track Services Documentation
• Implementation Guides, Cookbook, How To,…
• Sharepoint repository updated with all key documentation.
• Creates a serviceability matrix – Details product functionalities ready to be industrialized
• Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
• Transfer knowledge to Implementers globally

About our ideal candidate:

• University degree (4 to 5 years) or equivalent qualification.
• Functional & Technical Skills
• • Knowledge of Amadeus products is a plus,
• • Knowledge of Amadeus System architecture is a plus,
• • Network and protocols knowledge is a plus,
• • Knowledge of the travel industry and Air shopping products is a plus.
• • Experienced in cross-functional processes (CR, IRs, Development Cycle)

Competencies and personal Skills:

• Proficiency in English (written & spoken),
• Multicultural approach: exposure to multicultural work environments,
• Communication skills including presentation skills in a high-tech environment,
• Ability to influence cross-functionally,
• Customer focus and interpersonal understanding,
• Autonomy and initiative,
• Accountability, pro-activity and flexibility,
• Analytical and conceptual thinking.
• Project management: ability to drive projects
• Leading-self

Personal Skills:

• Multicultural approach,
• Change management and flexibility,
• Analytical and conceptual thinking,
• Communication and listening skills,
• Customer focus & interpersonal understanding (interest in Customer Service activities, good customer contact),
• Relationship and team-working.

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