Integration Consulting Specialist

• University degree ideally in a Computer Science, Computer Engineering, Information Technology or equivalent
• 3-5 years of experience working in Technology industry.
• Good experience in product implementation and integration, process improvement and service design
• Good understanding and experience of Network systems, database, writing and technical documentation
• Experience in project management
• Good understanding/expertise of XML structure.
• Good understanding of SQL/DBMS.
• Good understanding/expertise of Webservices interfaces.
• Experience in writing and maintaining technical documentation.
• Nice to have: Travel industry experience.
• Amenable to work in midshift schedule. Flexibility to attend early morning calls or late evening meetings

Job Scope:

Pre-sales:

• Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)

Implementation & Consulting:

• Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slots.
• For each new project, validate the consistency of the scope and raise warning/recommendation when applicable.
• Manage implementations until launch in production, ensuring proper communication to customers or Amadeus teams.
• Define and maintain implementation questionnaire and explain it to our internal stakeholders for them to gather all information required from customer before starting implementation.
• Configure the platform correctly, including opening tasks to other teams if required.
• Ensure relevant validation (could be unit test, e2e test, UAT and pre-production)
• Monitor launch in production (transition period), react quickly in case of issue.
• Create and send relevant deliverables when project is completed with customers
• Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems
• Provide functional support and problem resolution within the overall integration project
• Establish and manage the product/solution integration schedule
• Support Integration activities during the implementation project
• Provide formal integration status, KPIs and customer feedback reporting to Management
• Perform final sign-off prior to implementation in production

Post integration & Post implementation Consultancy:

• Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
• Make sure customers make the most of the Amadeus products / solutions
• Identify and prioritize critical issues, problems and root causes
• Present results in client meetings
• Identify potential upsell activities for consulting and optimization missions

Process Improvement

• Propose & follow-up Internal processes improvement
• Identify & recommend Internal tools/techniques for further process automation

Service Design

• Punctually, the specialist may take a service designer role in a construction domain, and therefore have the following responsibilities:
  • Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement
  • Review product specification ("Service" section)
  • Contribute to the validation of serviceability deliveries within the feature team
  • Build, store and track Services Documentation
  • Implementation Guides, Cookbook, How To, …
  • SharePoint/Confluence repository updated with all key documentation.
  • Create and maintains a serviceability matrix – details product functionalities ready to be industrialized
  • Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
  • Transfer knowledge to Implementers globally