Integration Engineer, Tier II

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers-with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Let's talk about the team:

The Integration Engineer, Tier II is part of our Customer Service and Support Operation. As a Tier II Integration Engineer, you will oversee activities related to the escalation and prioritization of cases, work to identify any data issues in the DB (Oracle and SQL), create and modify data scripts, and document software defects. In addition to the resolving technical issues, you will work with cross-functional teams to handle communication to customers and internal stakeholders ensuring that customer needs are satisfied.

If you are passionate about working for a company that has a purpose you can connect with and appreciate the innovation of a technology company, then MatrixCare is the place for you!

Let's talk about the role:

• Be part of a supportive and fun team; contributing to team goals and celebrating success as a team
• Prioritize and drive to resolution escalated customer cases from the Customer Support team and implement corrective actions
• Clearly and consistently document customer inquiries and steps taken to resolve and address customer concerns
• Identify data elements from various database as requested by client.
• Working with Several Different Database Management Systems.
• Be very proficient with SQL Server and Oracle
• Strong SQL skills (SQL Server, Oracle).
• A strong desire to develop new and innovative ways to improve our data storage and processing.
• Prepare and perform data analysis and transformations to align data to business rules.
• Work with our clients and partners to obtain a greater understating of the business needs and goals.
• Be Subject Matter Expert for interoperability both internally and externally
• Contribute to knowledge management activities and promote best practices for project execution.
• Programming experience required in any object-oriented programming languages like C#, Java etc.
• Excellent SQL skills, with experience in building and interpreting complex queries.
• Ability to effectively communicate, at times in a non-technical language, with customers at all levels of the organization
• Ability to work independently as a self-starter in a fast-paced environment.
• Implement processes and logic to extract, transform, and distribute data across one or more data stores from a wide variety of sources

Let's talk about you:

Required:

• Minimum 3 years of work experience, preferably in a healthcare software environment
• Minimum 2 years of SQL experience, preferably in SQL Server/Oracle
• Strong analytical, problem solving, and troubleshooting skills
• Must demonstrate an ability to learn complex business software and master best practice use of the software and the ability communicate issues effectively
• Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find viable solutions to those issues
• Knowledge of various healthcare applications (EHR, Care Management Platforms, etc.)
• Integration experience with Healthcare Information systems such as EHR applications/systems (e.g., Epic, Meditech, Cerner) with emphasis on clinical data integration
• Experience working with interface engines and clinical or healthcare workflows and/or hands-on experience working with HL7 v2 message types
• Knowledge of one or more of Web Services/REST, JSON, XML, and Service-Oriented Architecture
• Knowledge of various healthcare applications (EHR, Care Management Platforms, etc.)
• Integration experience with Healthcare Information systems such as EHR applications/systems (e.g., Epic, Meditech, Cerner) with emphasis on clinical data integration
• A strong sense of urgency, analytical, and problem-solving skills
• An ability to work independently and efficiently to complete tasks

Preferred:

• Bachelor's degree.
• Minimum of 5 years of related experience.
• Applies functional knowledge and existing methodologies to solve complex problems or execute specialized projects.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Determines methods and procedures on new assignments.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!