Integration Specialist

Description

The Integration Specialist performs outreach and provides support to partners for the onboarding and authentication of TeachingBooks. This role leads the integration of TeachingBooks into the technologies of each partner institution, while proactively assisting with authentication, technical support, and communications as necessary. This role also performs data collection and reporting to enable TeachingBooks outreach, sales, and implementation efforts.

Cover Letter Required - please submit a cover letter, not exceeding one page, that highlights your experiences that are relevant to the tasks and responsibilities outlined in this position description.

Necessary Qualifications:

• Forward-looking individual with a curiosity and professional interest in data and information.
• Experience in customer service and/or sales.
• Experience managing, accurately maintaining, and analyzing information with Excel.
• Self-motivated and comfortable with working independently and taking initiative.
• Comfort collaborating with remote team members, and excitement to work in a dynamic and expanding organization.
• Proficiency in written and spoken English.

Bonus Qualifications:While none are required, be sure to tell us if you have any of the following:

• Experience in work that requires consistent attention to detail.
• Experience working in or with schools or public libraries.
• Basic understanding of HTML, MySQL.

Responsibilities:

• Conduct outreach to partners using communication templates to integrate TeachingBooks into their existing technologies.
• Communicate thoughtfully with technical and non-technical stakeholders via phone, email, and other methods.
• Audit and process partner-supplied setup forms for accuracy and completeness.
• Execute the initial account setup to provide partners with access to TeachingBooks within the technologies they use.
• Configure partner accounts with requested standard authentication methods.
• Collect and maintain contact data for setup, support, and other outreach initiatives.
• Use internal authentication utilities as required by business processes.
• Troubleshoot access and authentication failures and respond to troubleshooting requests via email and phone to assist partner staff with technical issues and questions.
• Document new or revised troubleshooting steps and responses for use by other team members or internal teams.
• Work with other internal teams to improve existing workflows and/or implement new workflows.
• Complete documentation and defined steps to smoothly transition the partner relationship to the Implementation and Training team.
• Offer statistical and analytical support to the business development team as needed.

Necessary Skills:

• Use spreadsheets and other software proficiently-consistently seeking ways to make your work more efficient.
• Quickly learn new software and systems.
• Reference and contribute to shared, online documents, including spreadsheets.
• Communicate clearly via email and other online applications.
• Communicate professionally and personably over the phone
• Maintain concentration while completing detailed tasks.
• Apply efficiency and organization in order to thrive independently.

Job Location:
This role will require you to be located in either Cleveland, OH or Madison, WI.

Who We Are:TeachingBooks is an innovative educational company that strives to equitably give all readers insights and opportunities to deepen their understanding and joy of the books that they are reading. We connect readers in schools and libraries to a vibrant collection of hundreds of thousands of digital resources about fiction and nonfiction trade books. More than 50,000 schools and libraries currently have access to our service, including those in California, Indiana, Iowa, Nevada, New York, Texas, and Wisconsin.

In October 2021, OverDrive acquired TeachingBooks, and it has been a great partnership. Together, we want to enrich and deepen every reader's connection to children and young adult books. OverDrive is the leading digital reading platform for over 76,000 public libraries, K-12 schools, colleges / universities, and corporations in 94 countries worldwide. We are dedicated to "A World Enlighted by Reading" by delivering the industry's most extensive collection of eBooks, audiobooks, and other digital media. As a Certified B Corporation, we celebrate empowering communities, supporting literacy, and creating reading happiness.
Who You Are:This position may interest you ifyou believe in ensuring that every reader has equitable access to high quality instructional resources to enrich their reading experience. You enjoy taking on challenges and diligently overcoming them. You are a strong communicator, critical thinker, and well-organized contributor. You believe in the quality of your work. You are self-sufficient and motivated by seeing tasks accomplished. What's Next:As you've probably guessed, OverDrive and TeachingBooks is a place that values individuality and variety. We don't want you to be like everyone else, we don't even want you to be like us-we want you to be like you! So, if you're interested in joining the OverDrive TeachingBooks team, apply below and tell us what inspires you about OverDrive and TeachingBooks and why you think you are perfect for our team.

OverDrive and TeachingBooks values diversity and is proud to be an equal opportunity employer.

Cover Letter Required