Integration Specialist / Engineer

Join the Flip team: A social shopping app [network] redefining the online shopping experience. Born from the idea that shopping should be a communal, transparent, and enriching experience, Flip has quickly become the go-to platform for users who crave authenticity and connection in their shopping journey. At Flip, we believe in the power of real reviews, high-quality products, and a seamless shopping experience that transforms browsing into an engaging adventure. From discovery to checkout, Flip offers everything in one place, fostering a community where every purchase is a shared experience.

The Opportunity: As Platform Integration Specialist, you will be a crucial member of the Platform Integrations & Support Team responsible for the overall health and performance of commerce platforms & connectors used by brands to onboard onto Flip. You are primarily responsible for root cause analysis, resolution and proactive monitoring to maintain Middleware reliability. This is a high growth potential role.

Responsibilities

• Monitor daily processes and flow to identify issues and outages.
• Collaborate with brands and technology partners to understand and diagnose e-commerce integration challenges.
• Troubleshoot and resolve e-commerce integration issues in a timely manner.
• Collaborate with the engineering team to report common issues and suggest long-term solutions.
• Act as a primary point of contact for Platform Integration partners, reporting problems , providing training, and ensuring timely resolution.
• Timely escalate issues and prioritize.
• Develop and Automate monitoring and detection processesSupport in assessing new integration solutions.

Requirements

• 2 years experience managing e-commerce operations on storefront is highly preferred. 
• Experience with python, efficiency in data structures and algorithms.
• Familiarity with e-commerce platforms.
• Excellent communication skills to liaise with brands and internal teams.
• A collaborative spirit and ability to work as part of a dynamic team.
• Proficient with excel formulas.