Integration Support Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

At Workday, we take a different approach to Enterprise Software. We build on the Power of One and design intuitive experiences that users love. Our customers don't think of us as just another software vendor. They think of us as a partner in every sense of the word-in it for the long haul and committed to helping them confidently lead their organization in a changing world.

The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You'll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our customers. Someone on the team once described our mission as "solving a beautiful puzzle" and we take pride in doing so.

About the Role

This is not just a role answering questions - we're experts in digging in and coming up with solutions to a variety of time sensitive, business-critical issues. Being an Integrations Support Analyst is about passion, innovation and excellence in a fast-paced and dynamic organization. The issues we face are usually pivotal to the customer, so your work can have a significant impact on our customer satisfaction, which is one of our core values.

The customers who rely on us are distributed all over the world, so our Support Analysts participate in a shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.

What you can achieve in 12-24 months

As an Analyst in our Integrations Support team, your journey to success means you will become highly knowledgeable across all Workday products and integrations. You will have the opportunity to work with various technologies to both build and troubleshoot Workday integrations. Our team supports and understands the product holistically, so you will build partnerships across almost all teams in Workday.

Within the first year in your role, you will become confident in managing the incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements and best practice. As you develop technical expertise in various Workday technologies and products, you will implement and drive methodologies to resolve performance and product inefficiencies in multiple areas.

Beyond the first year, as your skillset increases, you will drive product improvement by working cross-functionally with our development and infrastructure teams to quickly analyze and diagnose issues. You will become a key support figure for some of our largest and most critical customers, highlight trends and identify areas for enhanced functionality and tools. Your feedback will directly impact upcoming support initiatives and we will also look to you to mentor the team as you become a subject matter expert in key areas.

About You

Basic Qualifications

• You have 3+ years of customer support experience for enterprise software applications, Software as a Service companies
• You have experience with ERP web service integrations (SOAP, WSDL, XML)
• You demonstrate proficiency in troubleshooting complex technical issues and recommend solutions.
• You understand object-oriented and relational model concepts

Other Qualifications

• You're a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical ability
• You're passionate about problem-solving and have strong analytical skills
• You love to learn and can effectively absorb new technology and features
• You are a team player who will build relationships across the organization and company to continue improving the way we serve our customers.
• You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help.
• You recognize that a finely tuned sense of urgency in relation to customer and leadership expectations is vital
• You're accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multi-tasking
• You demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.

As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact [email protected] to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!