Integration Team Lead

JOB OVERVIEW:

The Integrations Team Lead will report directly to the VP of Operations and will provide direct support to the transition and servicing of acquired Partnering firms. This position is the lead communicator to the assigned Partnering firm on the status of transitioning and/or new accounts as well as overseeing new client onboarding and servicing transition clients during the transition period. The Integrations Team Lead is also responsible for leading, managing, and coaching assigned integration members and the new partner’s service support staff.

This is a full-time, Exempt position, that requires in-office work in Addison, TX.

RESPONSIBILITIES AND DUTIES:

• Manages and oversees the new partner transition and servicing of clients during the transition period including but not limited to the re-papering, opening and/or transitioning accounts, processing documents, transfer of assets, funding, handling of NIGOs, account maintenance, and distribution requests.
• Assists, consults, and coaches the new partnering firm with gathering and quality checking the client and account information for repapering and/or transitioning acquired accounts.
• Coordinates and collaborates with custodians and outsourced vendors on the transition project details, required documents, and research special situations to minimize errors and NIGOs.
• Lead liaison and communicator to New Partnering Firm’s Advisor(s) and staff, Advisor Enablement and Integrations Team, Corporate Development, and other Allworth Leaders on the status and reporting of Transitioning Client’s accounts to Allworth
• Participate and communicate updates in New Partner Check-ins and A-Team Meetings
• Supervises the new Partner Service Support Staff and Integration team, hold team meetings, coordinates coverage, approves timecards, executes performance evaluations, and holds employees accountable. 
• Coaches, mentors, and trains team members and identifies skill gaps for training opportunities.
• Participates in recruiting and hiring, and ensures proper training for new Integration team members 
• Collaborates with the Advisor Enablement and Integrations Team, Training, IT, and Process Improvement Teams on the creation and deployment of training on new processes and continues development of skills with team members. 
• Monitors quality, work volume, and consistency among the integration team with reporting metrics and tracking SLAs
• Handles escalated transition issues including escalating and collaborating with custodian contacts
• Oversees compliance standards and ensures adherence to all policies and procedures
• Assist the VP of Operations with any additional, ad-hoc tasks and requests.
• Collaborate with the Advisor Enablement and Integrations Team and Corporate Development on the transition process.
• Provide backup assistance with other Integration Operations associates as needed or requested to complete tasks to ensure a seamless and timely firm transition.
• Consistently demonstrating Allworth Financial Guiding Principles and leads by example

 QUALIFICATIONS:

• Passion to serve clients, partners advisors and lead client-focused teams.
• Minimum of 3 years of financial services experience or equivalent experience and some leadership or supervisory experience.
• Bachelor’s Degree or equivalent financial experience 
• Strict attention to detail, the ability to multi-task, prioritize work daily in a high-paced team-oriented environment, meet deadlines, and work independently.
• Manage and Lead multiple New Partner Transitions at a time.
• Strong organizational, problem-solving, and analytical skills, and
• Strong team player and approachable, with a high degree of professionalism
• Excellent verbal and written communication skills
• Mentoring skills for developing team members and the ability to delegate daily responsibilities. 
• Proficiency with Microsoft Office applications like Word, Excel, SharePoint, and Outlook as well as Client Relationship Management (CRM) and Document Management systems