Integrations Analyst

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As an Integration Analyst on the Echo's Integration Team, you will be directly responsible for the day-to-day support, operations, monitoring, and management of all Echo's API client and carrier integrations, which includes over a thousand client/carrier integrations, hundreds of document types, and millions of transactions annually. These integrations play a part in 40+% of all loads Echo processes. Each integration (API) is built to meet the specific requirements of Echo's trading partners. This includes connection protocols, document types, business logic/rules, and data transformations. A successful Integration Analyst will have a passion for troubleshooting and solving tough problems and be comfortable working on multiple issues under varying timelines.
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview
As an Integration Analyst on the Echo's Integration Team, you will be directly responsible for the day-to-day support, operations, monitoring, and management of all Echo's API client and carrier integrations, which includes over a thousand client/carrier integrations, hundreds of document types, and millions of transactions annually. These integrations play a part in 40+% of all loads Echo processes. Each integration API is built to meet the specific requirements of Echo's trading partners. This includes connection protocols, document types, business logic/rules, and data transformations. A successful Integration Analyst will have a passion for troubleshooting and solving tough problems and be comfortable working on multiple issues under varying timelines.
***This role will focus primarily on API support***
Position Duties & Responsibilities

• Administer day-to-day operations, monitoring, and management of all API client and carrier integrations to identify and troubleshoot issues and errors using root cause analysis as reported via Echo's integrations platform.
• Partner with internal and external partners resolve issues and answer questions generated via the Service Desk ticketing system and other processes.
• Partner to create, test, and implement solutions related to operational processes supporting all integrations, which improve uptime, efficiency, and systems performance with minimal business disruption.
• Communicate directly with business partners and client/carrier representatives providing knowledge of the inner workings of these client/carrier transactions that run their business and drive Echo's revenue.
• Communicate with other Echo IT Teams to provide detailed information on how integrations function within our integrations ecosystem. This provides valuable insights on systems issues, product releases (internal systems integrations), and operational flow of data/transactions.
• Proactively identify, partner to implement, and promote process improvements.
• Participate in full SDLC on special projects related to EDI/API solutions. Assisting in defining requirements, developing solutions, testing, implementation, and building supporting operational processes.

Required Skills & Qualifications

• 1-2 years of relevant work experience in an IT application or process support role
• Strong oral and written communication skills
• Self-managed and motivated; organized and detail-oriented
• Able to follow through with tasks to their completion with minimal supervision
• Microsoft Office Suite experience
• Able to recognize complex problems and apply creativity to analyze solutions, develop solutions and procedures
• Strong analysis, critical thinking, issue management, and prioritization skills
• Able to effectively collaborate with internal and external trading partners & IT teams

Preferred Skills & Qualifications

• Experience with Postman/Postman Software and SOAP/REST AP
• Experience in the transportation/logistics/supply chain field is a plus
• Experience in an Integration API Analyst or data translation/manipulation role
• Knowledge of API concepts and technology, plus EDI standard, XML, JSON, and flat file layouts
• Experience in ServiceNow Incident and Change management in an ITIL environment
• Able to read and write basic SQL queries
• Bachelor's level degree
• Management Information Systems or IT related degree
• Knowledge of Software Development Life Cycle

What's in it for you?

• Help career growth by joining an industry leader and continuing to advance Echo proprietary technologies
• Working for an organization with intelligently defined strategic goals, sophisticated products, and steady growth
• Experienced mentors to learn and adopt new practices
• Ability to introduce your own views and takes on our product offerings
• Work in the full software delivery life cycle
• Ability to constantly enhance and improve applications and processes
• Have a clearly defined career growth track with enough flexibility to pave your own way

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work Environment/Physical Demands Summary
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.
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