Integrations Engineer

Our vision is to be the Champions of a Safer Digital Future and the Champions of Change. We believe in empowering individuals and teams with freedom and responsibility to align their goals such that we all row in the same direction. We are uncomfortably transparent, autonomous & accountable; we have zero tolerance for brilliant jerks; we have an unlimited vacation policy and more. For us, our Culture Is Our Strategy - check out our Culture Memo for more details and surprises.

As an Integrations Engineer, you will join our Field Engineering team and help accelerate our product roadmap by building integrations between the SAFE platform and customer applications. You’ll work with a range of Customer Success, Engineering, and Product Management to deliver best-in-class integrations using the SAFE platform framework. You will assess target applications, identify key APIs, and implement well-architected solutions to exchange data with the SAFE platform.

Core Responsibilities

• Research—Analyze software applications to identify APIs that allow the effective exchange of information, required permissions, etc.
• Engage - Work directly with customers to gather requirements, present options, and agree solutions
• Collaborate - Collaborate closely with Customers, Threat Research, Product Management, and Engineering teams to ensure alignment between the technical solution and the expected outcome.
• Implement - Implement integrations within the SAFE integration framework
• Document - Work with technical writers to deliver customer-facing documentation to support your deliverables.
• Enhance and Improve - Work with Engineering teams to provide enhancements to the SAFE integration framework.
• Solve - Troubleshoot and resolve complex technical issues, identifying root causes and implementing effective solutions.
• Monitor - Monitor integrations for performance and capacity.
• Maintain - Develop tests to ensure integrations are performing as expected and delivering.
• Support - Provide L2 support for debugging and resolving field issues.
• Coach - Support your teammates, providing insight and guidance.

Qualifications/ Essentials Skills/ Experience

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Demonstrable experience delivering software integrations in a related field (3-6 years).
• Demonstrable experience of direct customer interaction and requirement gathering.
• Excellent problem-solving skills, with the ability to debug and RCA complex issues.
• Excellent hands-on experience with Python, TypeScript, or similar technologies.
• Strong understanding of databases and SQL.
• Strong understanding of code management, documenting configuration changes, and monitoring performance.
• Exceptional communication skills.
• Experience in cyber security tools and security techniques is desirable.

Join our rocket ship if you want to learn, make your mark and work with incredible talent!