Integrity Policy Associate - Contract
Job Description
THE CHALLENGE
Eventbrite is an industry-leading self-service event management platform, and we care deeply about providing a positive and safe experience on our site. Preventing abuse of our Community Guidelines and our Terms of Service, as well as providing a resolution to sensitive situations, are essential in providing a trusted experience to our community of event organizers and ticket buyers. As the risks we face as a marketplace evolve, it’s crucial we have policies our teams can enforce to address issues. Our challenge includes ensuring that these policies are well-researched, clearly defined, and can be enforced consistently at scale.
THE TEAM
The Integrity Policy team is a small group with diverse backgrounds. We are part of the large Customer Organization, which serves a critical role in allowing our users to experience Eventbrite in a way that fosters trust, safety, diversity, and inclusiveness, while also internally managing certain legal and compliance risks. Our team considers Eventbrite’s values and our user community in creating the guidelines for how to responsibly use our services. We partner closely with Integrity Operations and other internal teams to develop, implement, and refine our policies.
THE ROLE
We are seeking a highly motivated and detail-oriented Research Contingent Worker to join our team for a 6-month contract. You should have a solid understanding of the broad aspects of policy development and enforcement and can apply that knowledge to create and document policies related to governing Eventbrite’s platform usage on a global scale. You will develop documentation and research policy areas that best serve the company and the people who use our services. This role requires a mix of policy, research, and project management acumen coupled with polished communication and drafting skills, and a strong desire to learn.
YOU WILL
- Assist policy specialists, and others in the content and platform policy group by conducting research associated with emerging/evolving policy issues
- Collaborate with internal stakeholders and partners to develop review procedures to enforce our policies on high-sensitivity marketplace abuse areas
- Project manage policy initiatives, including proactive and ongoing communication with internal stakeholders and partners such as Product, Communications, Marketing, Legal, and others
THE SKILL SET
- Prior experience in trust & safety, content moderation, payment risk operations, or compliance operations, including policy development and research
- Exceptional organizational skills and strong attention to detail
- Experience managing projects with cross-functional partners
- Strong interpersonal, verbal, and written communication skills
- Strong research skillsÂ
- Proactive and solution-oriented
- Takes ownership and drives projects end-to-end
BONUS POINTS
- Working knowledge of Salesforce, Jira, Slack, Google Apps, SQL
- Experience working with distributed teams
- Active Eventbrite user with a passion for live events
WHAT WE OFFER
We are committed to providing competitive, valuable and meaningful benefits for our Britelings.Â
We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.Â
Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
ABOUT EVENTBRITE
Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.
IS THIS ROLE NOT AN EXACT FIT?
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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Â
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Date Posted
11/08/2023
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