Interaction Designer (REMOTE)

Job Summary

Are you an Interaction Designer who wants to make a great impact? Are you looking for a career that is truly helping people, not just a job helping sell products? The Interaction Designer is a key role, helping drive Florida Blue's transformation to becoming a customer-focused health solutions company, putting the customer at the center of strategic decisions and embedding customer experience best practices throughout the enterprise. We are focused on re-imagining healthcare to help people during both the everyday moments and the ones that matter the most. We touch the lives of over four million members and are shaping the future to make healthcare more approachable, effortless, and smarter for all. The Interaction Designer is responsible for bringing design ideas to life by developing experience strategies, and creating experiences to test with customers.He/she will conduct research to gain insight on design trends across industries, and incorporate best practices into the creation of customer-centric design solutions. This role needs to wear multiple hats and be seasoned in working cross-functionally. They should be able to work under minimal supervision on concurrent projects, while contributing to the larger team by working closely with designers, product managers, devs, and other stakeholders within our company.

Essential Functions

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Constructs compelling artifacts (experience strategies, wireframes, prototypes, conceptual diagrams, task flows storyboards, etc.) outlining present conditions and proposed solutions to gain strategic alignment and encourage innovation within and across the organization. (30%)
• Work with designers to create realistic prototypes for internal evaluation, user testing, and cross-functional feedback. (20%)
• Collaborate with business transformation and IT to perform tech audits in order to determine solution feasibility. (10%)
• Conceive and model user interface prototypes based on collected customer requirements, use cases, and business objectives. (10%)
• Design workflows that work on multiple devices and platforms including native apps, mobile, tablet, and desktop interfaces. (10%)
• Designing UX that supports customers' goals and behaviors. (10%)
• Advocating concepts and ideas from the customers' perspective among stakeholders. (10%)

Required Work Experience

4+ years related work experience. Experience Details:

Required Management Experience

No supervisory/management experience required

Required Education

Related Bachelor's degree required

Additional Required Qualifications

At least 3 years of related experience with a digital portfolio.

Experience working with or on an innovative, creative, team/organization.

You can produce stunning, interactive experiences.

Experience in using UX design best practices to design solutions.

Possess a solid grasp of human-centered design.

Ability to iterate your designs and solutions efficiently and intelligently.

Ability to clearly and effectively communicate design ideas, and solutions to teams and stakeholders.

Be excited about collaborating and communicating closely with teams and other stakeholders to regularly deliver design solutions for approval.

Be willing to help teammates, share knowledge and experience with them, and learn from them.

Be open to receiving feedback and constructive criticism.

Be passionate about all things UX/UI/CX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies.

Proficient in design and prototyping software (e.g. Photoshop, Illustrator, Adobe XD, Axure, Keynote, After Effects etc.), web design principles and technologies

Must be knowledgeable of Javascript, HTML, and CSS.

Additional Preferred Qualifications• Ability to lead design discovery and design thinking exercises to break through organizational silos and collaboratively solve complex design challenges • Ability to drive creative direction, ideation and execute against all programs and initiatives • Experience within the healthcare industry

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.