Intermodal Operations Executive

Job Summary:

The Intermodal Operations Specialist is a key team member of a high energy and ever-evolving department that supports our Intermodal pick-up and delivery services for our clients. They will be responsible for end-to-end-services for ensuring a client’s shipments are properly setup with appointments, drop & picks, live load/unload, and whatever means our clients need us for smooth transportation services. This position encompasses someone with a strong background in logistics, Intermodal, and Client Solutions, and a drive for excellence. This role requires hands-on leadership and a person who is capable and willing to jump in for support and assistance to his/her colleagues with confident and strategic solutions. This individual will report to the Manager of Intermodal Operations.

Essential Functions:

• Fully knowledgeable of all Intermodal aspects of our TMS and how the workflow is setup to be as efficient as possible; brings suggestions how to automate and improve processes; challenges status quo for better process flow.
• Able to input and execute loads for dispatch/pick-up/delivery according to clients’ needs and requirements; is highly flexible and can mold to difficult customer demands.
• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Establish and create strategic carrier relationships in an assigned region at different Intermodal rail ramps.
• Builds key relationships with both carriers and customers to ensure Cardinal Logistics is seen as best-in-class service provider; proactive communicator via phone & email follow up.
• Excellent sense of container tracking to ensure we avoid all detention, demurrage, per diem, storage, etc.; Comes up with unique and effective solutions to eliminate these costs.
• Ensure all documentation regarding Intermodal shipments are correct, clear and communicated to the appropriate parties; able to proactively identify when missing details will causes problems before they occur.
• Support with shipment audits of transport booking files within the POD and offer lasting solutions when repeat errors are uncovered.
• Financially savvy to ensure carriers are invoicing based on quoted services.
• Duties, responsibilities and activities may be assigned or changed from time to time. 

Other Requirements:

• Reports to Manager of Intermodal Operations
• 1-2  years in Drayage or Intermodal operations
• Four year degree required
• Self-starter, growth minded and entrepreneurial