Intern

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Interns in this role will assist in researching, writing and producing live newscasts, including newsgathering for daily newscasts, creating and stacking rundowns, and writing accurate and engaging scripts. This role will work closely with the assignment desk, producers, digital team and anchors to create compelling stories on all platforms. Follow graphic format stylebook in production of programs. Direct and coordinate efforts of assigned studio personnel. Contribute to our digital platforms and participate in special projects and perform other duties as assigned.
Responsibilities

• The Associate Voice Engineer for Voice Platforms team will be responsible for support of operations and projects concerning the core platforms of the Optimum Phone Service.
• Engage with vendor personnel to solve issues, implement new features, and network functions.
• Detect and analyze inconsistencies in internal systems that affect customers, to solve them.
• Provide second level support in the solution of assigned claims.
• System monitoring: Monitoring network KPIs and make sure they keep the trend, if not investigate why and escalate to the appropriate party.
• Test and implement new features and releases to improve the quality of experience of the customer.
• New Device and software certification.
• Participate and perform cross trainings with the team.
• KPI report creation and analysis.
• Alarms validation: Reviewing system alarms, solving the issues with their knowledge or with Vendor support.
• System monitoring: Following up network KPIs and make sure they keep the trend, if not investigate why and take corrective actions if needed.
• Identify and propose new optimization to improve the quality of experience of the customer.
• Test and implement new network features to improve the quality of experience of the customer.
• Perform Backup/Restore activities.
• Support during outages activities with Vendor support. Occasionally support during maintenance windows activities. (late night/Early morning)

Qualifications

• Knowledge of Voice Network Architecture, platforms (SBC, AGC, CRE, STP, SIP GW, IMS). Technologies 3G, 4G, LTE, Voice services, SIP, STP, STIR/SHAKEN, Provisioning systems, etc. Understand the different nodes of a voice network and their relations with a customer's services (BSS and Service Network wise)
• Have Basic SQL query knowledge, GUI Based systems, Office Package, basic knowledge of Linux/Unix, High-Advance Excel
• Have good written and oral communications skills
• Be results and customer oriented
• Have a high reaction and prioritization capacity
• Have good analytical skills
• Have the ability to learn

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $29,895.00 - $49,113.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty