Intern

Job Title: Support Operations Intern,Global Customer Support

Job Description:

The primary focus of this role is thetriage of incoming customer support case escalations from internalstakeholders. The individual will follow the standard operating procedures andplaybooks for case escalation triage.

What you will do in this role:

• Monitorcase escalation inbox and provide email acknowledgement response to internalrequestors.
• Reviewcase escalation email requests and ensure the required information is provided.If not, request appropriate details.
• Createa case escalation in Salesforce CRM.
• Ensureproper ownership and action is taken on case escalations.
• Performbasic reporting on volume and quality of case escalation requests.

Want more jobs like this?

Get jobs in Pune, India delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Technicalaptitude and willingness to learn.
• Highorganizational skills and attention to detail.
• Experiencewith customer service management software (Salesforce a plus).
• CustomerService or Technical Support experience.
• Proficientwith Microsoft Office applications