Intern, Customer Services

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan.

• The Resource will cooperate with all the major functions of the Operations & Logistics department such as Customer Service Manager, Customer Service Supervisors, Customer Service Specialists, Asset Management, Warehouse, Kit Room to achieve "Best in Class" results for the assigned duties.
• Ensure all Compliance, SOX, FCPA and other policies and regulations are applied and followed during the execution of the project.
• Works under immediate supervision reporting to a CS Supervisor or CS Manager.

Interface Activities:

• Electronic invoice check on Edicom portal
• Invoicing order entry on Internal tools
• Collaborate with CS supervisors and team to support customer alignment and complete EDI integration
• Support activities in the external portal (Edicom) to manage EDI order flow

Education

• Requires a high school diploma or equivalent
• Commercial education as industry or office merchant or any equivalent desirable.
• Intermediate communication capabilities in English are essential (verbal and writing).

Experience

Desirable:

• Computer / Microsoft Office / ERP Skills (knowledge of Oracle ERP is a plus)
• Experience in Customer Service or IT roles is a plus

Competencies & Behaviors

• Fluency in Italian and English, both written and spoken
• Excellent communication skills
• Strong internal drive and motivation to make a difference and add value to an organization
• Ability to work under pressure
• Positive, optimistic mindset
• Can-do attitude
• Personal responsibility

About Stryker

Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com