Intern - Customer Success

Q2 is a financial experience company dedicated to providing digital banking and lending solutions to banks, credit unions, alternative finance, and fintech companies in the U.S. and internationally. With comprehensive end-to-end solution sets, Q2 enables its partners to provide cohesive, secure, data-driven experiences to every account holder – from consumer to small business and corporate.

Q2 is looking for talented individuals with exceptional technical curiosity and is enthusiastic about solving problems. 

The Summer Internship Program is 12-weeks long (May 23rd - August 11th) and all positions are paid hourly with an average work week of 40 hours. You’ll receive real world career experience in a professional setting focused on digital banking software and technology. In addition to your daily work, you will be given the opportunity for weekly classroom trainings with Sr. Leadership, activities with other Q2 interns and the opportunity to present to the Executive Leadership team at the end of the program. Upon completion of the internship program, interns have the opportunity to receive a full-time position after graduation.

This position will be an in-office or hybrid role. Due to this being an in-office or hybrid role, it is preferred the intern is located in Austin or surrounding areas.

As a Customer Success intern, you will obtain industry knowledge of managing client relationships. You will get to see negotiations and key conversations take place.

Responsibilities: 

· Help document or process for executive briefs

· Assist with executive meetings

· Enhance the customer service role to improve visibility within key employees

· Send swag items out to clients, thank you notes after visits and/or meetings

Requirements: 

· Currently enrolled in an undergraduate program with an expected graduation between May 2023 and May 2024.

· Motivated self-learner with the passion and follow through to acquire new skills

· Good written and verbal communication

· Ability to operate independently and proactively with minimal up-front instruction and take ownership of work product; driven, diligent, and self-motivated

· Excellent Microsoft products (excel, word, PPT) a must.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.