Intern, Customer Support

*Open to remote candidates in the United States and Canada*
VelocityEHS is accepting Co-op student applicants available to work 40 hours per week between the months of January - April for approximately 12-14 weeks.
VelocityEHS differentiates its offering in the marketplace by providing service and support that is unparalleled in its industry. Our Support team provides B2B technical support to our customers, who include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, our customers use our best-in-class software solutions for Environmental, Health and Safety (EHS) and Environmental, Social and Governance (ESG) to make workplaces safer and more sustainable.
As an Intern, Customer Support, you would be a key contributor to ongoing initiatives. The ideal candidate has an interest in environmental, social, health issues and/or manufacturing, supply chain, international business or business/technical writing. We're looking for candidates who communicate and collaborate with teammates effectively.
Past projects have included: Adding chapters to video content in our Help Center. Re-organizing and tagging content for SEO to improve search functionality. Both were cross-team projects that included collaboration with our Product and Support teams.
In this role, you would work closely with our Customer Support leadership team, including our AVP, a Director of Support, and a Manager of Operations. This is a great opportunity to understand what it takes to deliver global support to name-brand customers, drive efficiency improvements, and collaborate across a number of teams that affect the customer experience.
Minimum Skills and Qualifications

• Pursuing a Bachelor's degree in English, Environmental Science, Business or other related fields
• Proficient with word-processing software, Microsoft Office products a plus
• Organized, thorough, attentive to detail
• Strong communication skills, written and verbal
• Able to work as part of a team or individual contributor
• Must be participating in an eligible co-op program through your college or university.

Preferred Skills and Qualifications

• Knowledge or experience in software is a plus (especially Software as a Service "SaaS")
• Knowledge of Environmental, Health & Safety, and/or Sustainability industry

COMPANY DESCRIPTION:
Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. More than 10 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]