Intern - IT Support

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Key responsibilities and accountabilities:

• Knowledge in configuration & troubleshooting of all types of Laptops, desktops, network printer, other software / hardware devices and e-mail client related problems.
• Addressing queries regarding information system / software, application conflicts & system bug and extending onsite support to clients including maintenance of hardware / software
• Handling escalations over Installation, upgrading support and troubleshooting for any other authorized applications.
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the next level.
• Troubleshooting problems for ensuring minimum downtime & maximum availability of network
• Knowledge on Microsoft O365 tool like Outlook, Microsoft Teams, One Drive, SharePoint etc.

State and federal laws and regulations, including the Violent Crime Control and Law Enforcement Act, limit employment of individuals with certain criminal backgrounds.
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!