Intern, Product Management (Enterprise Product Management)

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Product Management Intern to join our team (Product Management). In this role, you will assist with the deep analysis of customer feedback, share feedback with cross-functional teams, ensure customer feedback is responded to and work with cross-functional product and engineering teams at Workato. You will be joining a team that will drive a robust strategy to help our customers stay connected and ensure customer voice is heard. You will help execute on this strategy by creating compelling feedback analysis, collaborating with the product management teams, active customer communications, and scaling processes with an automation first mindset.

In this role, you will also be responsible to:

• Gather customer specific product usage data to go along with customer feedback
• Work cross functionally with other product managers to provide customer feedback, follow up required, build backlog and prioritization
• Own and deliver product updates on a regular basis in different formats
• Enable background knowledge related to feedback with customer point of view
• Ensure customers get updates related to their feedback
• Enable and manage active customer community, drive cross functional engagement of Workato teams with the customers and more

Requirements

Qualifications / Experience / Technical Skills

• You have basic knowledge of Automation and Integration
• Intermediate understanding of programming with proficiency in SQL and general data querying techniques
• You are creative and think outside the box for meaningful customer engagement

Soft Skills / Personal Characteristics

• Outstanding interpersonal and communication skills; ability to communicate information successfully internally and externally
• Strong ability to write both technical and business documents
• Effective ability to collaborate with others throughout the company
• Able to work independently and efficiently to hit short deadlines
• Strong organizational skills and attention to detail to juggle multiple projects simultaneously
• Thoughtful team player, a quick learner, and have a "can do" attitude with a growth mindset

*Interns who will be able to commit on a full-time basis for at least 6 months will be preferred.