Intern - Summer 2023

Classification: Temporary Full-Time Non-Exempt

Internship Duration: June 5, 2023 – August 11, 2023

Job Summary: The ISN Internship program is an intensive, ten week program that gives university students a unique opportunity to put the skills they have learned in their undergraduate career into practical application in the workforce. A select group of students will be invited to participate and gain experience in two critical aspects of business: Customer Service and Business Development.

Interns will spend the first four weeks of the internship participating in our new-hire training program, EDGE. Interns will contribute on the Customer Service Team during this time, while also learning about our business model. The training program includes classroom and on-the-job training in areas of Soft Skills development, Customer Service Excellence and ISN products and services. During classroom training, interns will participate in group breakout sessions, hands-on activities, and self-paced assignments. The content will be reviewed each week with unique follow up activities and quizzes in preparation for weekly tests to verify competency.  

They will then be assigned to one of our Client Development teams, where they will be able to closely observe the prospecting and account management side of ISN both in the office and traveling to a client meeting. Interns will be assigned projects throughout the program, culminating in a research-intensive project. At the close of their internship, they will present their findings to the management team, gaining valuable experience in speaking in high-pressure situations.

Professional Opportunities

• Receive a mentor
• Attend a business trip to observe either a client or contractor customer meeting
• Present over projects to the entire ISN Supervisor Team

Primary Duties & Responsibilities
Specific duties and responsibilities include:

• Proactively service and support contractor customers by taking incoming calls, chats and emails
  • Conduct phone and web-based training on ISNetworld Platform
  • Assist contractor customers with account understanding and problem resolution
• Assist with client account management functions including:
• Conducting research for prospective clients
• Mailing letters to prospective clients
• Preparing for meetings with clients
• Following up with newly subscribed contractors
• Research and prepare reports for assigned projects
• Prepare presentations for assigned projects

Education Requirements

• Working towards a Bachelor’s degree from an accredited university

Knowledge and Skills

• Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
• Solid verbal and written communication skills
• Attention to detail
• Service Oriented
• Solid analytical and problem solving ability
• Strong organizational skills and ability to multi-task
• Demonstrated personal initiative and ownership of projects/tasks
• Proficient presentation skills

Interview Dates: First round interviews will be held on campus. If successful after first round, candidates will be invited to final round interviews in Dallas, TX on October 19-20, 2022.

Employees must be within a commutable distance to the Dallas, TX office and be willing to come into the office for required trainings, events, team activities, and meetings. 

All job offers will be contingent on successful completion of a drug screen and background check.