Intern - System Engineer

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

We are hiring for Systems Engineer Interns in our Tech & Ops Infrastructure organization. This is an exciting opportunity to gain excellent technical skills in a variety of competencies, and learn and adopt new technologies. The Systems Engineer Intern will join a team of highly motivated engineers who are passionate about technology, responsible for the support of the company's systems infrastructure.

This is a full-time intern position for students pursuing degrees in Computer Science and Management Information System for Summer 2023 in our Leawood, KS office.

Responsibilities

• Implements and supports the organization's server and storage systems platforms.
• Evaluates current systems environments, conducts research, recommends, and implements innovate systems technology that can enhance the reliability, security, productivity, and efficiency of the IT infrastructure
• Develops and maintains documentation of design, as well as, on-going operation and administration of systems infrastructure
• Contribute to and maintains technical standards for systems infrastructure
• Provides mentoring and acts as an escalation point for junior-level engineers, administrators, and technicians
• Provides Third-tier support for the efficient resolution of systems-related incidents, service requests, and problems; and updates service desk management tool accordingly
• Assists other IT functional teams to troubleshoot critical business systems
• Solves complex problems with many variables

Education

• Currently enrolled in a Bachelor's degree in a computer related field

Skills & Abilities

• Experience with or knowledge of Infrastructure Automation and deployment tools such as Salt Stack, Bamboo, Jenkins.
• Experience with or knowledge of supportingmiddleware applications such as Apache, Tomcat, and PHP.
• Experience and knowledge of systems technology, such as but not limited to Ubuntu Linux, CentOS Linux, F5 Load Balancers, Windows 2008 and higher, Active Directory, VMware vSphere, SAN (EMC, NetApp), Networking and Data Center design.
• Experience with or knowledge of disaster recovery tools such as Zerto, or Veeam.
• Knowledge of Security tools such as Antivirus and Endpoint Detection and Response (EDR) tools like Crowdstrike.
• Customer-centric attitude with internal and external customers
• High level of written communication and documentation skills
• Possess knowledge in ITIL processes such as Incident Management, Problem Management, Change Management, Release Management, Service Delivery, and Continual Service Improvement
• Must be disciplined, dynamic and flexible to manage multiple projects and tasks, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines

This position requires that the employee be fully vaccinated against COVID-19, unless an exemption has been granted by Ascend Learning for a religious, health-related or other legally-mandated reason, which will be considered on a case-by-case basis in accordance with applicable law. Individuals are considered "fully vaccinated" (1) two weeks after their second dose in a 2-dose series (such as Pfizer or Moderna vaccines); or (2) two weeks after a single-does vaccine (such as Johnson & Johnson's Janssen vaccine). Ascend Learning's current policy also requires that individuals visiting our offices be fully vaccinated against COVID-19. In line with our commitment to the safety and wellbeing of our employees, if we choose to interview you and you are fully vaccinated, we may invite you to interview in our office. If you are not fully vaccinated and we choose to interview you, we will arrange for a virtual interview.

Ascend Learning, LLC is proud to be an equal opportunity employer(M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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