Intern, Technical Consulting

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Intern, Automation Consulting (Post Sales) to join our growing team. In this role, you will be responsible for helping our clients empower their employees, serve their customers, and build solutions for their businesses. You can look forward to working on some of these areas:

• Provide technical advice, troubleshooting, and analysis and communicate technically complex ideas to both non-technical and technical audience.
• Using Workato's Proprietary Platform, develop technical solutions using API documentations, and customize HTTP Actions, triggers and SDK according to customer's requirements.
• Work closely with our customer success team (Presales, Enterprise Architecture, Customer Success Managers) to enable our customers and drive adoption of the Workato Platform.
• Serve as a point of escalation when customer issues arise, troubleshoot, and ensure quick resolution within SMB.
• Work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve & accelerate the product's vision and make global businesses successful.
• Collaborate with our Product/Engineering team to accelerate development for product roadmap technical features to address specific customer requirements.
• Working with our local and regional delivery partners/vendors, providing enablement and technical support on their various initiatives and projects with clients.
• Develop reusable assets, documentations, best practices to further strengthen our operational excellence, scalability and efficiency.

Requirements

Qualifications / Experience / Technical Skills

• Currently pursuing a IT/IS degree or a Business degree with a IT/IS minor.
• Able to commit at least 6 months.
• Fast mover and comfortable navigating a fast-paced environment.
• Strong working knowledge with APIs - RESTful and JSON.
• Proficiency in at least 1 programming language and basic SQL skills required.
• Knowledge of Java/Python, RDBMS, ETL/ELT will be a plus.
• Familiarity with Integration platforms (TIBCO, Dell Boomi, Mulesoft), Middleware and/or Workflow Automation (RPA, BPM etc) is a plus.
• Knowledge of SOAP/XML is a plus.
• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus.

Soft Skills / Personal Characteristics

• Resourceful in execution and results-oriented.
• Strong organizational skills and attention to detail to juggle multiple projects simultaneously.
• Exceptional verbal and written presentation / communication skills.
• Thoughtful team player, a quick learner, and have a "can do" attitude with a growth mindset.