Intern - Technical Writing (Spring 2023)

Come build the next-gen fintech at Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With a new, state-of-the-art HQ opening this year in Scottsdale, AZ - plus growing presences in San Francisco and Chicago - we're entering our next big chapter.

Make your mark on what's next in fintech with Zelle®.

Overall Purpose
This position will assist in researching and writing technical documentation for products, including new or updated content. The position may also research and write Policies/Standards/Procedures for internal business or technical processes. The work effort comprises activities such as writing new or updating existing document content, tracking changes, obtaining reviews and approvals, and publishing approved content.

Essential Functions

• Work with project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation.
• Complete work based on due dates and defined scope and milestones.
• Identify audience for content, then research and translate technical information or business processes into usable content for that audience.
• Partner with other team members to learn tools, processes and methodologies required for the job.
• Support standard look and feel for content delivery using defined styles (CSS), templates, and style guidelines.

• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Currently enrolled in an accredited college program within a field of study such as Technical Writing, Computer Science, English, Journalism, or a related field.
• Must be able to communicate with various levels of employees within the department.
• Have a passion and enthusiasm for technology, with a strong interest in writing clear and accurate technical content.
• Experience with editing, and proofreading content.
• Must be US citizen or US National only.
• Background and drug screen.

Preferred Qualifications

• Strong desire for quality, attention to detail, and ability to take ownership of assigned projects.
• Ability to work collaboratively within a team.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• Parental Leave - 12 weeks paid leave plus access to Maven Maternity
• Paid Time Off - Unlimited Time Off* starting on Day 1, plus 11 paid company holidays
• Employee Assistance Program - Resources and tools to help you and your family find a solution to whatever life throws at you.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.