Intern - Zelle Product Management (Summer 2024)

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters), Chicago, IL, San Francisco, CA - plus a growing presence in New York City - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Chicago, IL, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. We are not actively recruiting in Rhode Island.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

We are seeking an innovative Product Manager Intern to join the Zelle® team to help bring a new payment product to market. As an Product Manager Intern, your duties will include analyzing consumer behavior and industry trends, translating customer feedback into product features, finding solutions for product defects, and prioritizing work with a high-impact Engineering team. To be successful in this role, you should possess the ability to contribute appropriate product-related insights and strategies.

This position typically will be for a 12-week period and will work under the direct supervision of a department manager or designee.

Essential Functions

• Work daily with the Engineering Delivery team to prioritize and deliver software to meet product objectives.
• Collaborate with cross-functional teams to document and refine product requirements.
• Develop mechanisms to capture and report on key product metrics.
• Communicate across the company to demonstrate progress toward key product milestones.
• Develop ways to communicate with various customer segments to derive new product features that deliver against key company objectives.

Minimum Qualifications

• Currently enrolled in an accredited college program with course work related to the internship or general knowledge acquired as normally obtained through the completion of a bachelor's degree.
• Must be able to communicate with various levels of employees within the department and proven technical and analytical skills.
• Knowledge of basic software concepts or similar technical experience.
• Excellent communication skills.
• Ability to work with data, take stakeholder input, and translate product features into clear deliverable parts.
• Proficiency with commonly used office software and personal computers may be necessary, depending on assignment.
• Self-starter with ability to balance multiple deliverables.
• Background and drug screen.
• Must be US Citizen or US National only.

Preferred Qualifications

• Experience in gathering and interpreting qualitative product data and consumer feedback.
• Ability to analyze industry trends and competitor behavior.
• Exceptional ability to identify improved product features and contribute to marketing strategies.
• Ability to report to the Product Manager and collaborate with the product development team.
• Proficiency in compiling project status, risk management, and marketing reports.
• Ability to maintain strong customer relations and provide product support.
• Competency in training internal departments on new product features.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.