Internal Change and Culture Campaign Lead

Internal Change and Culture Campaign Lead

Cigna Healthcare, International Health Delivery Services is seeking a dynamic and strategic Internal Change and Culture Campaign Lead to drive internal transformation initiatives, foster a positive organizational culture, and enhance employee engagement across our global and diverse workforce. The ideal candidate will have a strong background in psychology, excellent communication skills, and the ability to analyze and implement effective change management strategies.

About Cigna Healthcare International Health Delivery Services

The international health business of Cigna Healthcare is a healthcare and health services provider offering the highest standards of care to protect people’s health and well-being.  We make healthcare easy to understand and provide the expertise people need to make informed health decisions. We look after everyone, at every stage of life, giving them confidence to make informed decisions to improve their health. At the heart of International Health’s (IH) continued success is our IH Delivery Services (IHDS) team. This incredible team of over 3,500 colleagues across the following global functions Operations, Technology, Data & Analytics, Clinical, Network & Payment Integrity, Provider Services, Business Excellence, Portfolio Optimization & Execution, Strategic Change and Customer Experience and are working from our offices in the US, UK, Belgium, Spain, India, Kenya, UAE, Malaysia, Hong Kong and Singapore.

Main Responsibilities:

• Develop and implement comprehensive change management and internal communications strategies to support organizational transformation initiatives.
• Design and lead culture campaigns that promote company values, enhance employee experience, and drive engagement.
• Change Management: o Collaborate with senior leadership and cross-functional teams to identify change impacts and develop strategies to manage resistance and foster acceptance.
• Utilize psychological principles to understand employee behaviors and motivations, ensuring change initiatives are effectively communicated and adopted.
• Craft compelling and clear internal communications, including emails, newsletters, intranet content, and presentations, to inform and engage employees.
• Work with HR to develop and deliver training programs and workshops to support change initiatives and cultural development.
• Culture Development: Assess and monitor the organizational culture, using surveys, focus groups, and other feedback mechanisms to gather insights and drive continuous improvement.
• Work with HR and Learning & Development to promote diversity, equity, and inclusion initiatives to ensure a respectful and inclusive workplace culture.
• Analyse the effectiveness of change and culture initiatives, using data-driven insights to refine strategies and report on progress to stakeholders.
• Develop metrics and KPIs to measure employee engagement, communication effectiveness, and cultural alignment.
• Ensure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.
• Collaborate with regional leaders to understand unique challenges and opportunities, tailoring communications and programs accordingly.

Competencies required:

• Bachelor’s degree in psychology, Communications, Organizational Development, or a related field. A master’s degree is preferred.
• Minimum of 5-7 years of experience in internal communications, change management, or organizational development within a global and diverse company.
• Proven track record of leading successful large-scale change initiatives and culture campaigns.
• Exceptional written and verbal communication skills with the ability to craft compelling narratives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in using communication platforms, project management tools, and data analytics software.
• Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
• Cultural competence and sensitivity to work effectively in a diverse and global environment.
• Experience with psychological assessments and behavior change models.
• Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
• Familiarity with digital communication tools and platforms (e.g., Microsoft Teams, intranet systems such as IGLOO).
• Proactive self-starter who can jump into virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
• Comfortable working in a hybrid working environment.
• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.

What can you expect:

You join a dynamic and motivated team and will work closely with functional team leads, office leads, HR and Marketing and Communications teams in various office locations across the globe.

You’ll report into the Business Communications Senior Advisor.

Hybrid working, with office in Bengaluru.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.