Internal Communications Channels Specialist

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

As Howden continues to grow, we’re kicking off a journey to review our communication and engagement platforms. This exciting opportunity requires a true subject matter expert to support the changes this project will recommend, therefore strong change management experience will be required.

We are looking for an experienced Internal Communications Channels Manager to join the team to work with the Head of Internal Communications & Engagement for the UK and Ireland to help us through a transition from multiple internal communication platforms and ways of working, into one.

This opportunity is offered on a 12 month fixed term contract and can be based flexibly throughout the UK, with travel to London and other offices as required.

Key Accountabilities

• Content writing & layout: Repurposing complex information from multiple sources into easy to read and ‘sticky’ content.

• Review and Audit: Gather the current as-is state for all internal communication platforms and channels for Howden UK and Ireland. As well as understanding the level of effectiveness of each channel and opportunities to improve their efficiency.

• Impact assessment: Compare the project’s recommendations for an effective communications infrastructure and detail the change impacts and propose a project plan.

• Solution: Structuring new internal communication platforms and channels and build an information architecture that drives engagement and improves collaboration.

• Project management: Own and lead the change from as-is to to-be state, working with internal communications colleagues across the UK and Ireland and the associated IT teams.

• Training and Support: Create training documentation and run training for SharePoint publishers and local content managers to ensure content quality and consistency.

• Metrics and Reporting: Create a suite of analytics to track the efficiency of the platforms, channels, and content.

Person Specification

• Channels subject matter expert.

• Copywriting and image / video manipulation: Experience in Proofreading, content writing and layout, adhering to Howden’s ‘Tone of Voice’ and Brand Guidelines. Solid English language skills.

• Deep knowledge of Microsoft 365 platforms, its capabilities, limitations and IT requirements.

• Broad knowledge of other comms platforms, their ability to integrate with MS365, including social media, collaboration and content creation.

• Experience structuring new internal communication channels, manage information architecture and roadmaps to drive engagement.

• Previous experience reviewing, recommending and implementing a change in internal communications platform and channels strategy/infrastructure.

• Experience in internal consulting/management delivering transformational change and projects.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)