Internal Communications Director

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary

Global Payments Inc., a leading payments technology company, is seeking a Director of Internal Communications to work alongside the VP of Internal Communications and the broader Corporate Communications team to enhance and support the company's internal communications programs. This role will work closely with executive leadership and other organizational stakeholders to support an internal communications strategy that aligns with our company's vision, culture and business goals.

Our Internal Communications team works as an invaluable business partner across brands, geographies and corporate functions to provide guidance, shape communications objectives, and develop and execute meaningful communications plans. Our Director of Internal Communications will be instrumental in enhancing and continuing to develop the internal communication strategy and plans to support business requirements and deliver desired outcomes.

To be successful, this individual must be able to operate at a strategic level and be a true partner to leadership. Equally, they must be able to get into the details, operate at a tactical level and be able to drive the execution of initiatives. Key requirements include, proven leadership ability and presence, comfort with ambiguity in a fast-paced environment, and self-discipline to autonomously produce exceptional results.

What Part Will You Play?

• Write, edit and manage the production of a wide range of internal communications focused on business strategy and team member engagement on behalf of senior business leaders
• Act as a communications advisor, developing and executing communication campaigns and programs, which may require ongoing strategic planning, writing content and providing regular communication support
• Support a consistent cadence of communication by executive leaders to team members through a variety of channels: Town Halls, webinars, videos, written materials, and digital/interactive communications
• Ensure that communications align with and support the company's key business objectives, strategic priorities, mission, values and brand and connect, inform and inspire action for team members at every level
• Work to capture the authentic voice of leadership in written communications
• Deliver accurate, clear and consistent communications to team members globally using a range of platforms
• Assist in the planning, coordination and execution of company events
• Monitor incoming communication requests, craft appropriate responses, distribute messages to support teams and offer guidance as needed
• Partner with the external communications team to ensure alignment as well as support internal awareness of external communications initiatives
• Support in the delivery of sensitive messages during times of change or crisis
• Find innovative ways to leverage existing communication channels and messages
• Stay current on leading trends to deliver practical and insightful communication recommendations and thought leadership
• Operate with a business-focused mindset and help team members understand how their role impacts our business goals and objectives
• Seek opportunities to reinforce our culture of innovation and performance in everything that we do

What Are We Looking For In This Role?

Minimum Qualifications

• 10+ years experience in corporate and internal communications with a focus on executive communications, employee engagement, or DEI
• Bachelor's degree in journalism, communications, public relations or related field
• Experience with global B2B, technology or financial companies
• Proactive and creative approach to communicating strategy and engaging audiences
• Experience working on multimedia stories, including partnering with videographers and editors to tell engaging stories on video
• Project management and event planning experience
• Experience with Google Workspace technology
• A move-with-urgency mindset and ability to manage complex projects, multiple stakeholders and competing priorities; adaptable to change
• Highly organized work style with a rigorous attention to detail and strong analytical ability
• Strategic thinker with the ability to drive programs from inception to completion
• Exceptional writing, editing, and proofreading skills
• Sound judgment and discretion in handling sensitive and confidential information

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.