Internal Communications Manager

Job Description
Title: Internal Communications Manager - Maternity Cover - 12 months
Location: London
Working Hours: Monday to Friday - 8.30am - 5.30pm
Hybrid - 2 - 3 days office in a week
Reporting directly to the head of internal communication and working closely with the broader communications team, you'll help shape the communications strategy for our business units-connecting communications, strategy, and employees. You'll create a heartbeat of communication that helps all employees feel fully engaged so they understand the role they play and the value of their contribution.
This is a highly visible role that will work closely with the business unit leadership, human resources, and other leaders, acting as a trusted adviser on a wide range of internal matters.
Key Responsibilities

• Lead the development and delivery of business unit internal communications and engagement strategy, creating powerful stories and keeping the complex simple.
• Develop tactics that help all employees understand what the organization is trying to do, and what their role is in making that happen.
• Advise on leadership communication, particularly ensuring consistency and coherency of messages.
• Move us away from tactical "to go out today" comms and build a regular communications calendar, including newsletters, and help enable change covering internal news articles, intranet updates, all-hands calls, briefing packs, and town halls.
• Encourage leaders to adopt behaviors and attitudes consistent with our corporate and brand values.
• Promote understanding of internal communications as a critical business tool.
• Foster the brand and brand ambassadorship among all employees.
• Help the company enact its crisis communication plans under the leadership and guidance of our crisis response team.
• Support the daily management of the enterprise communications platform (Poppulo) as a part of the enterprise administration team.
• Support the delivery of wider global marketing and communications campaigns, e.g., embed our recent brand refresh.

Requirements

• Must be fluent in English, both written and verbal.
• A professional with 5-7 years' experience in internal communications.
• You'll have proven experience of employee engagement communications for a complex, global organization and leading a team of specialists.
• Excellent written and verbal communication skills, including strong editing and proofreading skills.
• Strong interpersonal skills and a good presenter-able to make recommendations with gravitas and inspire confidence from others.
• Excellent planning and organizational skills; good project manager.
• Demonstrate efficiency in the use of Poppulo email platform or competitor equivalent.
• Calm under pressure.
• Ability to deal with evolving situations, conflicting agendas, and fluctuating priorities.
• Strong understanding of organizational development, communications psychology, and people motivation.
• Thorough understanding of communication planning and in-depth knowledge of the range and variety of communication channels and processes to ensure that the right communication reaches the right employee.
• Ability to create and run sophisticated feedback mechanisms to ensure that a sensitive two-way dialogue can take place.
• Flexibility in approach and ability to work with minimal supervision to plan and prioritize own work.
• Experience in scoping, building, and developing intranets and knowledge management tools would be an advantage.
• Stamina, professionalism, and integrity.

#LI-SM1
#INDGB
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.